Intermax Voice
Business phones that work the way your business actually works. Desk phones, mobile, and an AI receptionist that never misses a call — set up and supported by a local team that ports your numbers, trains your people, and picks up when you need them. No twelve-week implementation, no surprises on the bill.
Nationwide Service
Connect individuals, teams, and offices anywhere in the United States with nationwide service. Backed by our US-based support, built and managed by experts in North Idaho.
What is Intermax Voice?
Start with phones that just work. Add an AI receptionist when you’re ready. Move up to a real contact center when calls become your front line. A modern business phone system shouldn’t take three months to install or require an IT degree to run. Intermax Voice gives you reliable calling across desk phones, computers, and cell phones, with the features you’d expect built in — and an AI receptionist that can answer routine and after-hours calls so you stop losing business to voicemail. We map out what you need, port your existing numbers, and train your team. One local provider, one bill.
Your Phone System Should Work for You.
Not the Other Way Around.
Voice Tiers
Pick the Plan That Fits Your Team
Intermax Voice comes in three tiers, each building on the one below. Start with Essentials if you just need reliable calling. AI Suite is what most businesses pick — it adds an AI receptionist and professional greetings. Contact Center is for businesses where the phone is the front line of the operation.
Intermax Voice:
Essentials
When you just need phones that work. - Auto-attendant and call routing
- Voicemail with email delivery
- Desk phone, desktop app, mobile app
- Number porting
- NG911 compliance
Intermax Voice:
AI Suite
The smart choice for most businesses. - Everything in Essentials PLUS:
- AI Receptionist (answers routine and after-hours calls)
- AI Studio (professional greetings & hold messages)
- No missed calls
- Update greetings without studio bookings
Intermax Voice:
Contact Center
When calls are your core business. - Everything in AI Suite PLUS:
- Real-time supervisor dashboards
- Queue analytics and metrics
- Speech analytics and call transcription
- AI sentiment tracking for coaching
Built to Integrate With Your Business
Connect your phones to the tools you already use:
Teams — make and take business calls right inside Microsoft Teams
CRMs — click-to-call and screen-pop with Salesforce, HubSpot, and more
Add-Ons
Why Our Services Are Right For You
AI-powered call answering and routing.
Secure call recording with PCI-safe payment redaction.
Compliant connectivity for elevators, alarms, and life-safety systems.
Professional AI-generated greetings, menus, and hold messages.
Reliable fax-over-IP for legacy machines and workflows.
Why Intermax
Effortless Communication. Limitless Possibilities.
No Middlemen, Complete Control
Intermax combines an independent regional network, experienced internal operations team, and full-feature UCaaS platform. Because we own and operate our solution, you get fewer escalations, no vendor finger-pointing, and no surprise licensing fees.
Network Ownership
Unlike most UCaaS vendors, Intermax operates its own network. Our redundant core clusters and relay paths support tens of thousands of customers, backed by dedicated engineering teams and 24/7 support for reliable global connectivity.
Hosted Voice Expertise
Our team brings decades of telecommunications experience and delivers high-touch solutions, including integrations and training, for small and mid-sized organizations.
Vendor-Neutral Flexibility
For offices outside our network, Intermax’s carrier-agnostic hosted voice platform works with any internet provider. The NetSapiens platform also integrates with hospitality Property Management Systems, regardless of location or vendor.
NG911 Compliance and Safety
Intermax UCaaS helps you get compliant with regulations, including Next Generation (NG or E) 911, Kari’s Law, and the Ray Baum Act. Each handset reports physical location identification and routes emergency calls to the proper place with pinpoint accuracy.
Ready for a Phone Solution that's
Tailored to Your Needs?
Benefits
Communication That Keeps
Your Team Moving Forward.
PBX and MPLS Circuit Replacement
Update legacy technology and cut phone costs by up to 50%. Enjoy predictable pricing with no hidden fees, increased functionality, and protect yourself from surprise vendor market exits.
Scale Your Teams
Easily add or remove users, devices, handsets, and locations as your needs change. Route calls to the right person, wherever they work, and free your team from the limits of a fixed office, classroom, nurse’s station, or hotel desk.
Custom Onboarding
Every customer receives a tailored onboarding process to meet the specific requirements of a small medical practice, professional office, large campus, or distributed workforce.
Always Connected
Keep teams connected through network and power outages with built-in fail-safes and mobile call forwarding. Manage handsets, locations, and call rules from one console, with auto-attendants, call forwarding, and voicemail-to-email transcription.
Features
100+ Capabilities with the Standard License Including:
SIP Trunking
Unlimited Voice Calling
HD Video & Audio Calling
HD Video Conferencing
Call Forwarding & Auto Attendant
Customizable Call Recording &
On-Hold Music
Conferencing/Conference Bridge
Voicemail & Voicemail-to-Email
Real-Time Presence Tracking
Integrations & Management
Integrate Communication Tools into Core Business Apps and Behaviors:
CRM Suite and Microsoft
Teams Integration
Mobile App/Softphone
Desktop Client
Online Management Portal
One Partner. More Connected Technology.
Your phone system doesn’t operate in a vacuum. Bundle Hosted Voice with Intermax Business Internet and Managed IT Services to bring your core technology together under one local provider. With one team supporting your internet, voice, and IT, there are fewer vendors to manage, faster paths to resolution, and one partner who understands how your systems work together.
Get the Most from
Your Phone System
Want to set up voicemail, transfer calls, or run a conference call like a pro? Our Voice video series makes it easy. These quick, step-by-step tutorials are designed for busy professionals who want to master their Intermax phone system with confidence, whether you’re just getting started or need a quick refresher.
Frequently Asked Questions
What is Hosted Voice, and how does it differ from traditional phone systems?
Hosted Voice, also known as UCaaS (Unified Communications as a Service), hosted voice, or VoIP (Voice over Internet Protocol), is a technology that enables voice calls over an internet connection instead of traditional phone lines and on-premises hardware. Unlike conventional phone systems, Hosted Voice provides enhanced flexibility, scalability, and cost-effectiveness, making it a perfect fit for modern homes and businesses.
Intermax Hosted Voice is also New Generation (NG or E) 911 compliant, ensuring emergency call locations can be precisely pinpointed.
What are the benefits of switching to a Hosted Voice solution?
- Cost Savings: Hosted Voice typically costs less than traditional phone company systems, offering lower monthly fees and eliminating long-distance charges.
- Scalability: Hosted phone solutions can seamlessly scale to match your business growth without the need for extensive hardware upgrades.
- Advanced Features: Benefit from a variety of user-friendly, advanced features, including auto-attendants, call forwarding, voicemail-to-email, voicemail transcription, contact center capabilities, and more, to boost productivity and customer satisfaction.
- Flexibility: Work from anywhere with mobile integration and access to your phone system from any device with an internet connection.
What kind of equipment do I need for Hosted Voice?
Customers need a reliable internet connection (Intermax broadband is not required), and we’ll lease you one or more telephone handsets. Some customers install this as a secondary backup option to existing solution. If you’re interested in setting this up for your business, please contact our sales department to learn about getting a firewall/router that can support and failover between two separate internet connections.
Will switching to Hosted Voice disrupt my business operations?
We understand the importance of minimizing disruption. Our experienced team will work diligently to ensure a seamless transition to an upgraded cloud phone solution. We’ll provide comprehensive training for your staff and offer ongoing support to address any issues or concerns that may arise during the transition period.
Is my data secure with hosted phone solutions?
Intermax Hosted Voice solutions utilize industry-leading security measures to safeguard your communications, including the use of secure data centers. You can trust us to protect your sensitive information and ensure compliance with relevant regulations.
How do I set up and configure my Hosted Voice service?
Call us today for more information (208) 762-8065.
Can I use Hosted Voice while traveling?
True mobility is at the heart of our solution. Users can take their phones, use mobile apps, or access their user portal through a URL from anywhere with a high-speed internet connection. Our team has even tested this by making calls from locations as far as Vietnam and Fiji, ensuring the reliability and flexibility of our solution.
Are there any additional features included with Hosted Voice services?
The Intermax Hosted Voice solution includes all product features in the standard license. There is no menu of fixed offerings, which means the system you get is fully featured from day one. It also means automatic access to new features is included, so you don’t get licensing or upcharge surprises.
What sets Intermax apart from other Hosted Voice providers?
Intermax delivers unparalleled customer service and support at every stage. Our team has nearly 100 years of combined experience in the telephony industry, and we’ve helped customers manage every industry transition over the last 30 years. This team knows the tech, the vendors, the concerns, and the surprises from initial setup to ongoing maintenance and troubleshooting.
How is the call quality for Hosted Voice with Intermax Networks?
Voice call quality surpasses traditional systems in every way because they use HD voice technology. Think of it as similar to upgrading from an old analog TV to 4K HD. IT teams can measure call quality with metrics such as latency and jitter, ensuring users get a superior communication experience on every call.
Does Intermax provide Hosted Voice for both residential and business customers?
Yes, and we love helping residential customers replace legacy copper land lines to realize cost savings and quality improvements. And you don’t need to be an Intermax broadband customer – this tech works anywhere.
How can I get started with an Intermax Hosted Voice solution?
Getting started is easy! Simply contact us to schedule a free consultation with one of our Hosted Voice experts. We’ll assess your business needs, answer any questions you may have, and provide personalized recommendations tailored to your requirements. Let us help you revolutionize your business communication today!
How can I port my existing phone number to Intermax Hosted Voice?
Contact one of our account managers to start the process of transferring your existing phone lines to Intermax. Call us today for more information (208) 762-8065.
What is the cost of Intermax Hosted Voice services?
Costs are dependent on what services are being used and how big the account is. Contact a sales representative today for a personalized quote (208) 762-8065.
How does the onboarding process work, and is it customized to our business needs?
Every Intermax customer receives a personalized onboarding experience tailored to the client’s unique needs. Our dedicated Customer Service Representatives and Team will work closely with you to understand your business requirements and customize the onboarding process accordingly. From system setup to user training, we ensure a smooth transition to our hosted phone solution.
I can’t recommend them highly enough!
