AI Receptionist

An AI receptionist that handles the routine, so your team can handle what matters. Intermax AI Receptionist is built to support your team, not replace it. It answers common questions, understands why people are calling, and routes them to the right person using your business knowledge. The result is fewer interruptions, faster answers for callers, and more time for your staff to do the work that requires a real human touch.

AI receptionist is an add-on for Intermax Voice phone systems, available to small and mid-sized businesses. It answers calls, understands caller intent, handles routine questions, and routes conversations to the right person or department. 

What Is Intermax AI Receptionist?

A receptionist that handles the routine, so your team can focus on the work that matters.

Most auto-attendants frustrate callers with rigid menus and dead ends. Intermax AI Receptionist is different. It understands why someone is calling, answers routine questions using your business information like your website, hours, and FAQs, and routes callers to the right person when they need real assistance. By taking repetitive calls off your team’s plate, it helps reduce interruptions so your staff can spend more time helping customers, solving problems, and keeping your business moving.

AI Receptionist is included with the Intermax Voice: AI Suite plan and is also available as a stand-alone add-on for Intermax Voice: Essentials customers who want the benefits of AI without upgrading their plan.

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Features

Built to Support Your Team

Handles Routine Calls

Answers common questions and helps reduce interruptions for your team.

Understands Caller Intent

Conversational AI that recognizes what someone is asking instead of forcing them through a rigid phone menu.

Uses Your Business Knowledge

Provides answers based on your hours, services, location, FAQs, and other approved information.

Routes Callers to the Right Person

Connects callers with the appropriate extension, department, or voicemail when human assistance is needed.

Works with Intermax Voice

Included with AI Suite and available as an add-on for Essentials customers.

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Use Cases

Real Business Use Cases

"We're missing calls and losing business."

AI Receptionist answers every call — even when you’re with another customer or in a meeting.

"Our front desk is overwhelmed with routine questions."

AI Receptionist handles the predictable ones so your team handles the ones that matter.

"We have a phone tree but callers hate it."

AI Receptionist replaces the tree with a conversation — callers get where they need to go without punching numbers.

"We can't justify a full-time receptionist."

AI Receptionist costs a fraction of a person and works every hour you’re open.

Try it Yourself!

Have a Question? Ask Amy, Our AI Receptionist! 

Frequently Asked Questions:

  • Where are you located?
  • What are your office hours?
  • Can I get residential internet at my address?
  • How much is business internet?
  • Do you offer business phone systems?
  • Are Intermax phones NG911 compliant?
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Capabilities

What Intermax AI Receptionist Can Do

Intelligent Call Answering

Answer every call instantly, day or night, with natural conversation.

Smart Call Routing

Direct callers to the right person, department, or queue based on intent.

Analytics & Insights

Track call trends, keywords, and unanswered questions to improve performance.

Multilingual Support

Serve a wider audience with conversations in English and Spanish.

Continuous Learning

Improve responses using your website, FAQs, and business processes.

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Features

Built for Your Business

Train It on Your Business

  • Website content
  • FAQs
  • Internal processes
  • Uploaded documents

Calendar Integration (Coming Soon)

  • Schedule appointments automatically
  • Sync with Microsoft 365 and Google Calendar

Security, Control, and Reliability

  • Intent-based routing controls
  • Spam and abuse handling
  • Call escalation rules
  • Reliable, always-on performance

Custom Voice & Brand Alignment

  • Choose professional AI voices
  • Match tone to your brand
  • Customize escalation rules
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Frequently Asked Questions

No. Intermax AI Receptionist supports staff by handling routine and overflow calls so people can focus on higher‑value work. 

No. It’s a tool that exists within the current platform. It just needs to be turned on, and our voice team will walk you through the setup. 

AI Receptionist is included in Intermax Voice: AI Suite at no extra charge. If you’re on Voice: Essentials, AI Receptionist is available as an add-on. 

We train it using information you already have — your website, your hours, your FAQs, your common caller questions. Setup is handled by our team. 

Yes. Any call that the AI Receptionist can’t resolve, or any caller who asks to speak to someone, gets routed to the right person, department, or voicemail. 

YesIntermax AI Receptionist is trained on each customer’s workflows, FAQs, and processes. 

No. Intermax AI Receptionist delivers immediate value for SMBs and scales seamlessly upward. 

AI Receptionist is designed to handle the unexpected gracefully, escalating to a person when it can’t confidently resolve the request on its own. 

AI Receptionist works with Intermax Voice: Essentials or above. If you’re not yet an Intermax Voice customer, we’ll get you set up. 

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Contact Us

Never miss another call.
See how Reception works for your business.