AI Receptionist
An AI receptionist that handles the routine, so your team can handle what matters. Intermax AI Receptionist is built to support your team, not replace it. It answers common questions, understands why people are calling, and routes them to the right person using your business knowledge. The result is fewer interruptions, faster answers for callers, and more time for your staff to do the work that requires a real human touch.
AI receptionist is an add-on for Intermax Voice phone systems, available to small and mid-sized businesses. It answers calls, understands caller intent, handles routine questions, and routes conversations to the right person or department.
What Is Intermax AI Receptionist?
A receptionist that handles the routine, so your team can focus on the work that matters.
Most auto-attendants frustrate callers with rigid menus and dead ends. Intermax AI Receptionist is different. It understands why someone is calling, answers routine questions using your business information like your website, hours, and FAQs, and routes callers to the right person when they need real assistance. By taking repetitive calls off your team’s plate, it helps reduce interruptions so your staff can spend more time helping customers, solving problems, and keeping your business moving.
AI Receptionist is included with the Intermax Voice: AI Suite plan and is also available as a stand-alone add-on for Intermax Voice: Essentials customers who want the benefits of AI without upgrading their plan.
Features
Built to Support Your Team
Handles Routine Calls
Answers common questions and helps reduce interruptions for your team.
Understands Caller Intent
Conversational AI that recognizes what someone is asking instead of forcing them through a rigid phone menu.
Uses Your Business Knowledge
Provides answers based on your hours, services, location, FAQs, and other approved information.
Routes Callers to the Right Person
Connects callers with the appropriate extension, department, or voicemail when human assistance is needed.
Works with Intermax Voice
Included with AI Suite and available as an add-on for Essentials customers.
Use Cases
Real Business Use Cases
"We're missing calls and losing business."
AI Receptionist answers every call — even when you’re with another customer or in a meeting.
"Our front desk is overwhelmed with routine questions."
AI Receptionist handles the predictable ones so your team handles the ones that matter.
"We have a phone tree but callers hate it."
AI Receptionist replaces the tree with a conversation — callers get where they need to go without punching numbers.
"We can't justify a full-time receptionist."
AI Receptionist costs a fraction of a person and works every hour you’re open.
Try it Yourself!
Have a Question? Ask Amy, Our AI Receptionist!
Frequently Asked Questions:
- Where are you located?
- What are your office hours?
- Can I get residential internet at my address?
- How much is business internet?
- Do you offer business phone systems?
- Are Intermax phones NG911 compliant?
Capabilities
What Intermax AI Receptionist Can Do
Intelligent Call Answering
Answer every call instantly, day or night, with natural conversation.
Smart Call Routing
Direct callers to the right person, department, or queue based on intent.
Analytics & Insights
Track call trends, keywords, and unanswered questions to improve performance.
Multilingual Support
Serve a wider audience with conversations in English and Spanish.
Continuous Learning
Improve responses using your website, FAQs, and business processes.
Features
Built for Your Business
Train It on Your Business
- Website content
- FAQs
- Internal processes
- Uploaded documents
Calendar Integration (Coming Soon)
- Schedule appointments automatically
- Sync with Microsoft 365 and Google Calendar
Security, Control, and Reliability
- Intent-based routing controls
- Spam and abuse handling
- Call escalation rules
- Reliable, always-on performance
Custom Voice & Brand Alignment
- Choose professional AI voices
- Match tone to your brand
- Customize escalation rules
I can’t recommend them highly enough!
Frequently Asked Questions
Is Intermax AI Receptionist replacing human receptionists?
No. Intermax AI Receptionist supports staff by handling routine and overflow calls so people can focus on higher‑value work.
Is Intermax AI Receptionist hard to set up?
No. It’s a tool that exists within the current platform. It just needs to be turned on, and our voice team will walk you through the setup.
Is Reception included in my Voice plan?
AI Receptionist is included in Intermax Voice: AI Suite at no extra charge. If you’re on Voice: Essentials, AI Receptionist is available as an add-on.
How does it learn about my business?
We train it using information you already have — your website, your hours, your FAQs, your common caller questions. Setup is handled by our team.
Can it transfer calls to a real person?
Yes. Any call that the AI Receptionist can’t resolve, or any caller who asks to speak to someone, gets routed to the right person, department, or voicemail.
Can Intermax AI Receptionist be customized per business?
Yes. Intermax AI Receptionist is trained on each customer’s workflows, FAQs, and processes.
Is Intermax AI Receptionist only for large enterprises?
No. Intermax AI Receptionist delivers immediate value for SMBs and scales seamlessly upward.
What happens if a caller says something unexpected?
AI Receptionist is designed to handle the unexpected gracefully, escalating to a person when it can’t confidently resolve the request on its own.
Do I need a new phone system to use AI Receptionist?
AI Receptionist works with Intermax Voice: Essentials or above. If you’re not yet an Intermax Voice customer, we’ll get you set up.