Intermax IT
IT support that picks up the phone — so you can get back to your actual job. Most small businesses don't need a full IT department. They need someone reliable to call when something's off. That's us. Patching, monitoring, security, backups, the tedious stuff that keeps you running, handled by a local team for one predictable monthly bill.
Availability
Intermax primarily serves organizations headquartered in North Idaho, Eastern Washington, and Canada, while also supporting remote locations across the US.
Intermax IT is fully managed IT support for small and mid-sized businesses across North Idaho and Eastern Washington, including 24/7 helpdesk, monitoring, patching, backup and disaster recovery, and a built-in security baseline — delivered by a local team for a flat monthly rate.
What is Intermax IT?
One flat monthly rate, one team, everything handled — including the security basics most providers charge extra for.
You get unlimited helpdesk, proactive monitoring, patching, backups, and disaster recovery — plus a baseline of real security built in: managed firewall, threat protection on every device, and identity monitoring. No per-ticket charges, no nickel-and-diming, no debates about what’s covered. When your needs grow, we add specialized capabilities without changing the simplicity of one bill.
Use Cases
Real Business Use Cases
“We don't have anyone in-house for this.”
We become your IT department — or back up the one person who’s drowning.
“Something's always broken and no one owns it.”
One number to call; problems handled proactively before they become outages.
“We're trying to figure out where AI fits.”
We’ll help sort what’s worth piloting from hype — and build it if it makes sense.
“Our last IT guy nickel-and-dimed every request.”
Flat rate, unlimited helpdesk.
“We're worried we're not backed up — or protected.”
Backups, disaster recovery, and a real security baseline come standard.
Core IT Services
Included in Intermax Managed IT
24/7 helpdesk with all-you-can-eat support
Proactive monitoring and patch management
Endpoint management and remote support
Backup, restore, and disaster recovery
Network health and visibility reporting
Infrastructure planning and quarterly reviews
Preferred hardware vendor recommendations and installation
Access to AI agent consulting team
Why Intermax
Why Our Services Are Right For You
North Idaho-Based Support Team
Local team, real accountability — reach someone in Coeur d’Alene, not a ticket queue.
Transparent Pricing
One predictable bill — flat-rate, all-you-can-eat support.
Over 25 Years of Service
25 years here — supporting businesses across North Idaho and Eastern Washington since 2001.
Peace-of-Mind Included
Security built in — protected as part of the service, not sold separately.
Why Leaders Trust Intermax with
Their IT Services
Frequently Asked Questions
What are IT Managed Services, and what do they include?
Comprehensive, outsourced technology solutions designed to ensure your business IT systems run smoothly, including:
- IT Support: Expert assistance for troubleshooting, maintenance, and updates.
- Network Management and Architecture: Ensuring your network is secure, fast, and reliable.
- Data Backup & Recovery: Protecting your critical business data with reliable backup solutions.
- Cybersecurity: Safeguarding your business from cyber threats with ever-evolving tools and tactics.
- Microsoft365 Management: Leveraging our expertise in Microsoft’s cloud Office products to ensure your business success.
- Endpoint Protection: Utilizing cutting-edge technology to ensure the ongoing safety and functionality of your workstations and servers for day-to-day operations.
- Consulting Services: Our years of experience and education lend us the ability to accurately act as an agent for you in long-term technology decisions. Simplifying the industry jargon and getting your plans on the best path for you.
What industries are a good fit?
We serve a variety of vertical markets, including:
- Small & Medium Businesses: Providing tailored IT solutions to enhance productivity.
- Healthcare: Ensuring compliance and seamless access to patient data.
- Education: Supporting schools with secure and reliable technology solutions.
- Hospitality: Delivering network and IT services to keep guests connected.
- Legal and Professional Services: Protecting sensitive data with top-notch security.
- Finance: Protecting important financial data and delivering GLBA compliant solutions.
How is it priced?
Flat monthly rate with unlimited helpdesk — not per-ticket.
Pricing depends on:
- The size of your business (users/workstations/network devices).
- The scope of services needed.
- The complexity of your IT environment.
Contact us for a customized quote tailored to your specific needs.
What kind of support is available?
Support includes:
- 24/7 Help Desk: Immediate assistance for IT issues anytime, day or night.
- Remote Support: Quick fixes without needing an on-site visit.
- On-Site Support: Local technicians ready to help with hands-on needs.
- Proactive Monitoring: Identifying and resolving potential problems before they cause disruptions.
- Security Reporting: Recurring reports reviewed by our team of trained security analysts and reviewed with business principals. Ensuring communication of security events and remediations.
Can Intermax help with cybersecurity?
Absolutely! Our comprehensive cybersecurity services include:
- Threat Detection and Response: Identifying and neutralizing potential risks. We examine all code running on your computers for potential malicious behavior.
- Firewalls and Anti-Virus Protection: Ensuring your systems stay secure with next-generation protection services.
- Employee Training: Help your team recognize and avoid phishing and other cyber threats.
- Data Backup and Recovery: Protecting your business from ransomware and data loss. A strong backup and recovery plan is the best remediation during any large-scale attack.
- Email Protection: Offering trained personnel and security services to help you protect against phishing campaigns and spoofed emails. Inbound email is the single most threatened attack surface in the modern era. We have market-leading security and support.
- Security Reporting: Weekly logs of all of our tools to monitor for any threats on your network.
Do you offer IT without the other Intermax services?
Yes. Intermax IT stands on its own.
Absolutely! Our comprehensive cybersecurity services include:
- Threat Detection and Response: Identifying and neutralizing potential risks. We examine all code running on your computers for potential malicious behavior.
- Firewalls and Anti-Virus Protection: Ensuring your systems stay secure with next-generation protection services.
- Employee Training: Help your team recognize and avoid phishing and other cyber threats.
- Data Backup and Recovery: Protecting your business from ransomware and data loss. A strong backup and recovery plan is the best remediation during any large-scale attack.
- Email Protection: Offering trained personnel and security services to help you protect against phishing campaigns and spoofed emails. Inbound email is the single most threatened attack surface in the modern era. We have market-leading security and support.
- Security Reporting: Weekly logs of all of our tools to monitor for any threats on your network.
Who can benefit?
Any business, from startups to established enterprises. Do you:
- Struggle with downtime or unreliable technology?
- Lack an in-house IT team or want to augment your current team?
- Need scalable, cost-effective IT solutions tailored to your business goals?
- Need additional technical expertise to bolster your existing network infrastructure?
Contact us to learn more.
How can IT Managed Services improve business operations?
- Increased Productivity: Minimized downtime with proactive support.
- Proactive Maintenance: Differing from a common Break/Fix model, we instead pride ourselves on budgeting refresh cycles, spotting early warnings before they because outages, and working with businesses to forecast for their technological futures.
- Enhanced Security: Protection from cyber threats to keep your business safe.
- Cost Efficiency: Predictable monthly expenses and fewer costly emergencies.
- Scalability: IT solutions that grow with your business.
- Peace of Mind: Focus on your core business while we handle your technology needs.
How quickly can I expect issues to be resolved?
We prioritize rapid response times:
- Critical Issues: Resolved as quickly as possible to minimize downtime.
- Standard Support Requests: Typically resolved within hours, depending on complexity.
- Proactive Resolution: Many issues are addressed before you even notice them.
Hosted Voice: Intermax can supply hosted telephone service to any business in the USA. Most customers are in the Pacific Northwest, with some as far away as Florida
Is there a contract required?
Yes: Most of our contracts are month-to-month, with no long-term commitment. Our Firewalls do come with a unique hardware cost, so they are amortized over time on a fixed contract until they resolve into month-to-month as well.
How do I get started?
Getting started is simple:
- Contact Us: Reach out via phone, email, or our website.
- Schedule a Consultation: We’ll assess your current IT setup and discuss your needs.
- Receive a Custom Plan: We’ll provide a tailored IT solution and pricing.
- Onboarding: Our team will handle handoff and transition with minimal disruption to your business.
Do you serve my area?
We serve businesses across the Inland Northwest — from Spokane east to the Montana border, south to Lewiston-Clarkston, and north to the Canadian border — with our local team handling remote and on-site support. Headquartered in Coeur d’Alene. Contact us to confirm.
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