Cloud Communications
Transform the way your team connects with cloud-based telephone systems that integrate seamlessly into your business, enhancing collaboration, scalability, and efficiency.
Nationwide Service
Connect individuals, teams, and offices anywhere in the United States with nationwide service. Backed by our US-based support, built and managed by experts in North Idaho.


Industries
Tailored Solutions for Every Industry
Education
Healthcare
Hospitality
Retail
Nonprofit
Small & Medium Businesses

Effortless Connection
Experience seamless connectivity with our Unified Communications-as-a-Service (UCaaS) — a PBX replacement designed to bring locations and teams together effortlessly.
Our telephone systems are compliant with Kari’s Law, the Ray Baum Act, and NG911 requirements, ensuring safety and reliability. Each handset accurately identifies its physical location and precisely directs emergency calls to the appropriate destination.











Why Intermax
Seamless Communication. Limitless Possibilities.
No Middlemen, Complete Control
Intermax uniquely combines a regional fiber network, a UCaaS platform, and an experienced operations team. This approach eliminates vendor finger-pointing, reduces trouble ticket escalations, and prevents license fee surprises.
Network Ownership
Most UCaaS vendors are resellers, not operators. The Intermax network underpins all our UCaaS solutions and is engineered for performance and reliability. Geographically redundant core clusters and network relay paths serve tens of thousands of customers daily. Dedicated engineering teams are focused on delivering seamless connections to the global internet, including 24×7 support.
Hosted Voice Expertise
Our team has decades of combined experience spanning multiple telecommunications industry transitions and technologies. We’ve built our practice around delivering creative, high-touch solutions (including integrations and training) for small and midsized organizations including the Seattle Unified School District and the Spokane City Credit Union.
Vendor-Neutral Flexibility
For customers with offices located outside of our network service area, Intermax’s carrier-agnostic hosted voice platform works with any combination of internet service providers. The standard platform license integrates with hospitality Property Management Systems regardless of location or vendor.
NG911 Compliance and Safety
Intermax UCaaS helps you get compliant with regulations, including Next Generation (NG or E) 911, Kari’s Law, and the Ray Baum Act. Each handset reports physical location identification and routes emergency calls to the proper place with pinpoint accuracy.

Features
100+ Capabilities with the Standard License Including:

SIP Trunking
Unlimited Voice Calling
HD Video & Audio Calling
HD Video Conferencing
Call Forwarding & Auto Attendant
Customizable Call Recording &
On-Hold Music
Conferencing/Conference Bridge
Voicemail & Voicemail-to-Email
Real-Time Presence Tracking

Integrations & Management
Seamlessly Integrate Communication Tools into Core Business Apps and Behaviors:
CRM Suite and Microsoft
Teams Integration
Mobile App/Softphone
Desktop Client
Online Management Portal

Benefits
Seamless Communication. Limitless Possibilities.
PBX and MPLS Circuit Replacement
Update legacy technology and cut phone costs by up to 50%. Enjoy predictable pricing with no hidden fees, increased functionality, and protect yourself from surprise vendor market exits.
Scale Your Teams
Add or remove users, mobile devices, handsets, and locations to empower your team. Route calls and connect to the right person the first time, no matter the location. Free staff or users from the physical constraints of a fixed classroom, office, nurse’s station, or hotel room desk.
Always Connected
Keep your teams connected through building network or power outages with built-in fail–safes and mobile app call forwarding. Manage handsets, location groups, and rules through a central console. Direct calls to resolutions through auto-attendants, call forwarding, and voicemail-to-email transcription.
Custom Onboarding
Every customer receives a tailored onboarding process to meet the specific requirements of a small medical practice, professional office, large campus, or distributed workforce.
Knowledge Hub

Frequently Asked Questions
What is Cloud Communications, and how does it differ from traditional phone systems?
Cloud Communications, also known as UCaaS (Unified Communications as a Service), hosted voice, or VoIP (Voice over Internet Protocol), is a technology that enables voice calls over an internet connection instead of traditional phone lines and on-premises hardware. Unlike conventional phone systems, Cloud Communications provides enhanced flexibility, scalability, and cost-effectiveness, making it a perfect fit for modern homes and businesses.
Intermax Cloud Communications is also New Generation (NG or E) 911 compliant, ensuring emergency call locations can be precisely pinpointed.
What are the benefits of switching to a Cloud Communications solution?
- Cost Savings: Cloud Communications typically cost less than traditional phone company systems, offering lower monthly fees and eliminating long-distance charges.
- Scalability: Hosted phone solutions can seamlessly scale to match your business growth without the need for extensive hardware upgrades.
- Advanced Features: Benefit from a variety of advanced, user-friendly features like auto-attendants, call forwarding, voicemail-to-email, voicemail transcription, contact center capabilities, and more to boost productivity and customer satisfaction.
- Flexibility: Work from anywhere with mobile integration and access to your phone system from any device with an internet connection.
What kind of equipment do I need for Cloud Communications?
Customers need a reliable internet connection (Intermax broadband is not required), and we’ll lease you one or more telephone handsets. Some customers install this as a secondary backup option to existing solution. If you’re interested in setting this up for your business, please contact our sales department to learn about getting a firewall/router that can support and failover between two separate internet connections.
Will switching to Cloud Communications disrupt my business operations?
We understand the importance of minimizing disruption. Our experienced team will work diligently to ensure a seamless transition to an upgraded cloud phone solution. We’ll provide comprehensive training for your staff and offer ongoing support to address any issues or concerns that may arise during the transition period.
Is my data secure with hosted phone solutions?
Intermax Cloud Communications solutions utilize industry-leading security measures to safeguard your communications including using secure data centers. You can trust us to protect your sensitive information and ensure compliance with relevant regulations.
How do I set up and configure my Cloud Communications service?
Call us today for more information (208) 762-8065.
Can I use Cloud Communications while traveling?
True mobility is at the heart of our solution. Users can take their phones, use mobile apps, or access their user portal through a URL from anywhere with a high-speed internet connection. Our team has even tested this by making calls from locations as far as Vietnam and Fiji, ensuring the reliability and flexibility of our solution.
Are there any additional features included with Cloud Communication services?
The Intermax Cloud Communications solution includes all product features in the standard license. There is no menu of fixed offerings, which means the system you get is fully featured from day one. It also means automatic access to new features is included, so you don’t get licensing or upcharge surprises.
What sets Intermax apart from other Cloud Communications providers?
Intermax delivers unparalleled customer service and support at every stage. Our team has nearly 100 years of combined experience in the telephony industry, and we’ve helped customers manage every industry transition over the last 30 years. This team knows the tech, the vendors, the concerns, and the surprises from initial setup to ongoing maintenance and troubleshooting.
How is the call quality for Cloud Communications with Intermax Networks?
Voice call quality surpasses traditional systems in every way because they use HD voice technology. Think of it as similar to upgrading from an old analog TV to 4K HD. IT teams can measure call quality with metrics such as latency and jitter, ensuring users get a superior communication experience on every call.
Does Intermax provide Cloud Communications for both residential and business customers?
Yes, and we love helping residential customers replace legacy copper land lines to realize cost savings and quality improvements. And you don’t need to be an Intermax broadband customer – this tech works anywhere.
How can I get started with an Intermax Cloud Communications solution?
Getting started is easy! Simply contact us to schedule a free consultation with one of our Cloud Communications experts. We’ll assess your business needs, answer any questions you may have, and provide personalized recommendations tailored to your requirements. Let us help you revolutionize your business communication today!
How can I port my existing phone number to Intermax Cloud Communications?
Contact one of our account managers to start the process of transferring your existing phone lines to Intermax. Call us today for more information (208) 762-8065.
What is the cost of Intermax Cloud Communication services?
Costs are dependent on what services are being used and how big the account is. Contact a sales representative today for a personalized quote (208) 762-8065.
How does the onboarding process work, and is it customized to our business needs?
Every Intermax customer receives a personalized onboarding experience tailored to the client’s unique needs. Our dedicated Customer Service Representatives and Team will work closely with you to understand your business requirements and customize the onboarding process accordingly. From system setup to user training, we ensure a smooth transition to our hosted phone solution.
