Take Control of Your Home Network
Keep your home secure, your family safe, and you in the driver’s seat.
GigaSpire Router
All customers receive a Calix WiFi6 router as the heart of every broadband service package. This router connects the internet to your home network while safeguarding your family from the outside world. It provides wired and WiFi signal to home network devices, blocks malicious external actors, and ensures Intermax delivers a stable and reliable connection across our network and throughout your home.
Intermax Insights Mobile App
We’ve customized the Calix CommandIQ mobile app to work with the Calix Gigaspire router and the Intermax network. This app runs on your phone to manage your home network, including basic management controls.
For example: set up guest networks and passwords, pause the internet for a specific user, prioritize performance in the living room, or monitor tablet usage for kids. This is also where we may send service notifications to keep you up to date on Intermax network activity.
Optional Additions
ProtectIQ
Like a deadbolt on the front door, ProtectIQ is an additional feature set that helps you lock down all entry points to the home network and keep yourself safe from thousands of attacks and privacy breaches. Keep malicious threats away, receive alarms, detect intrusions, and customize your list of safe websites. Contact us to enable this feature.
ExperienceIQ
The granular controls in ExperienceIQ let you tailor your home network behaviors even further for each user, group, or device on your network. Prioritize work-from-home traffic above games and entertainment, for example, by filtering traffic and setting priorities for specific devices or applications. Set screen time limits for specific devices or users to automatically manage consumption or prevent usage after bedtime. Contact us to enable this feature.
Intermax
Home Equipment Benefits
Learn how Intermax’s home equipment can enhance your internet experience. This quick video shows how our equipment works and why it’s built to handle everything from streaming to video calls. Watch now to see how Intermax keeps your home connected!
Knowledge Hub
Home Network and Device Support
Intermax makes your home networks run fast AND work the way you want. Our installation techs don’t leave until you’re satisfied: from connecting a TV or smart thermostat, to scheduling screen time limits, to exploring streaming media providers. And if you think of something else later, our support team is available to help subscribers from our offices in North Idaho. We’re all in this together, and if it doesn’t work for you it doesn’t work for us.
Home Equipment Benefits
Superior Internet, Exceptional Service!
Create Profiles and
Set Online Schedules
Deliver Whole-Home
WiFi Connectivity
Prioritize Application and
Device Traffic
Separate Networks for
Work and Play
Contact Us
Learn More About Our Services
Frequently Asked Questions
What is the Intermax Home Equipment, and why do we recommend it?
Your home network requires a router (also called gateway) device for it to connect to the rest of the Internet. The standard Intermax Home Equipment package includes Calix WiFi 6 router and the Intermax Insights mobile application to give you the latest in connectivity and control.
We strongly recommend this to customers because this package also supports additional software suite upgrades with functionality like in-depth parental traffic monitoring and controls, protection against malicious websites, and network virus detection.
What are the key features of the Calix Router?
All Intermax routers include parental controls, network protection, and the ability to mesh multiple devices over a WiFi 6 backhaul. In addition, the Intermax Insights mobile app gives you behavior health reports and lets you manage your router’s settings, even away from home.
How do I set up my Home Equipment for the first time?
Our team will setup the router and teach you the mobile app during installation. If you upgrade or replace your router, you should be able to just plug it in and turn it on. If you need any help, contact our support team.
What should I do if my Calix Router is not working properly?
Contact support, and we’ll get you back up and running.
How do I change the WiFi password on my Calix Router?
You can do this from the Intermax Insights app or contact support and we will be happy to assist you.
Is technical support available for Calix Router issues?
Yes! If you have our support plan, contact Intermax support, and we will be more than happy to fix any issues, including a new router, if needed.
What is Intermax Insights?
This mobile app lets you manage every aspect of your network right from your mobile phone. It provides complete control over your home network so you can optimize your internet experience even if you are away from your router. For more information, visit Home Equipment.
Can I use my own router instead?
Yes, you may use your own router. However, if you experience downtime or connectivity trouble, we can’t help you troubleshoot connection issues or support your home network.
What is the warranty period for the Calix Router?
For as long as you have our support membership.
How can I update the firmware on my Calix Router?
You don’t need to! Our team takes care of the device for you.
How do I reset my Calix Router to factory settings?
Hold down the reset button for 5-10 seconds, or just contact support, and we can take care of it for you.
Watch our video on How to Reset Your Calix Router.
