FAQs
You have questions? We have answers!
Frequently Asked Questions
Fiber Internet
What is Fiber Internet, and how is it different from other types of internet?
Fiber internet is a high-speed internet technology that uses fiber-optic cables to transmit data as light signals rather than relying on electrical signals through copper or coaxial cables. This enables incredibly fast and reliable data transfer, making it one of the best internet options available today.
Fiber internet uses thin strands of glass or plastic (fiber-optic cables) to transmit data. These cables carry information at nearly the speed of light, allowing for faster and more efficient internet connections compared to traditional methods.
What equipment is required for Fiber Internet, and is it provided by Intermax?
Once fiber is run to your house, installation includes our Home Equipment (router and mobile app) and an on-location setup appointment.
What are the speed options available for Fiber Internet?
Intermax has 3 different speed options 400Mbps, 600Mbps and 1Gig. These speeds will allow you to do anything you need with your internet. Anything more than 1Gb is pure marketing.
Is there a data cap on Fiber Internet plans?
No, Intermax does not have data caps on our internet plans.
How do I know if Fiber Internet is available in my area?
Our fiber service area is rapidly expanding! Call our sales team at 208-676-0471 or complete the contact form to learn more.
Why do I see fiber sometimes advertised for less?
If you’ve relocated from a large city or a different state, you may have had access to fiber for a lower monthly cost. Intermax fiber serves a relatively small number of customers, but the cable is still connected right to your house. Providing this service in the country costs more than providing it in an urban location where a fiber cable can serve hundreds of customers in a single city block.
What if I have Dish, DirecTV, or Starlink?
Replacing satellite internet with Intermax fiber means no contracts, data caps, buffering, or surprise fees. The performance is constant, steady, and solid for both uploads and downloads, so you can sync those high-res vacation photos and videos without prompting shouts from another room. In addition, you can choose your favorite streaming content provider(s) and pay only for content you want instead of fixed packages with channels you never watch.
What if I have Spectrum or TDS?
Nationwide cable Internet providers rely on older generation copper wires designed to carry simple television signals to millions of customer homes. Television providers often bundle content in limited packages with automatic price increases. Intermax fiber offers unlimited content options, fixed pricing, and astonishing speeds. More importantly, customers say they love the way a modern, local provider treats them like friends and neighbors.
What if I don’t know anything about subscription streaming services?
We’ll help! Our installers don’t leave until you are satisfied. We get you set up with new ways to use your new Intermax fiber to watch TV, movies, and sports over the Internet on all the devices in your house, so you can get what you want when you want. Really.
What if I already have a streaming service?
That’s great! Existing accounts with providers like HBO Max, Peacock, Netflix, Amazon Prime, Hulu, Fubo, ESPN, or Disney+ will work even better over a fiber connection. And you can always add or subtract content providers with no Internet service fees or price changes. Bring on the watch parties!
How fast is fiber?
Traditional DSL, cable, and satellite all average less than 100 megabits per second (Mbps). Fiber connections move data at 1 gigabit (1000Mbps) both to and from your devices, which means fiber is at least 10 times faster both up AND down. And it’s unlimited so you can use as much as you want. In fact, we dare you…
What can I do with a fiber connection?
Anything you do with a cable (Spectrum, TDS), or satellite provider (Dish, DirectTV, Starlink) – but as much as 10x faster, for all household devices, and for both upload and download. Video conference as if you were in the office or make smooth, satisfying family video chats. Stream sporting events from any league in the world using the streaming service of your choice. Drop gaming latency and ping times below 10 milliseconds. Work remotely or connect to the classroom without missing a download or a save.
Who services Intermax Fiber, and can I get help when I need it?
We do! We’re headquartered in Coeur d’Alene and customers rave about our local support teams. You may have seen our fiber installation teams busy working in your neighborhood. When you call you reach people that live and work in these communities, and our service techs can come to your house to support you in person.
How does installation work on my property?
Generally, it works like this: our team brings the fiber optic cable from the street to a small box on your home’s exterior. Typically, the cable is dug underground but occasionally comes through the air from a pole. We add power and convert the fiber cable to an Ethernet connection in a box inside of your home, then connect our router or you may use your own. Obviously, some sites are more challenging, but we’ll do our best to meet your needs. It’s important to note that if you live on a private road, we may need permission from all parties before we can complete the installation.
What if fiber isn’t available to my property?
Customers who are not within reach of a fiber cable love their Intermax fixed wireless connections. This technology sends microwave radio signals from nearby mountaintop radio towers down to an antenna on or near your house. If the mountain is in sight, you can see speeds up to 100MBps that are still much faster than DSL, Cable, or Satellite. Call us to inquire about a site survey.
Can I upgrade or downgrade my Fiber Internet plan at any time?
Yes, you are welcome to change your bandwidth at any time to meet your household’s needs. Just call our sales team and they will be happy to assist you.
Does Fiber Internet require a long-term contract?
No. We believe in earning your business every month, so we don’t have contracts. You can cancel at any time; we only ask that you give us a 30-day notice as a courtesy.
Does fiber work for gaming?
YES. Gaming subscriptions and content like Xbox Game Pass, Nintendo Switch, PlayStation Plus, and Amazon Luna all run beautifully over fiber. In fact, a device might be able to run on fiber out to the internet faster than to another device inside your own home network!
Can you help me optimize my home network and all of my devices?
Yes. We won’t leave the installation until you are connected and running strong. We recommend adding an Intermax router to your subscription to include security and network management tools that let us help keep you and your family up and running safely. Learn more about the Calix router and the Intermax Insights companion mobile app here.
Can I place a seasonal hold on my service?
Yes. You can place a seasonal hold on your service at any time; we only ask that you give us a 30-day notice as a courtesy.
Fixed Wireless Internet
What is fixed wireless technology?
Intermax fixed wireless technology sends wireless signals from nearby mountaintop radio towers down to an antenna on or near your house. Fixed wireless uses different spectrums of microwaves in focused beams to create an internet link. Microwave is just a lower spectrum of light we cannot see, and in fact all internet technology connections from DSL, Cable, Satellite, and Fiber are using different spectrums of light outside the visible spectrum, at different amplitudes to provide media conversion from its protocol, back to internet. DSL, Cable, and Fiber run over or inside of a cable made of copper or glass. Fixed wireless is through the air, which means versatility, and also, it’s easier to repair and provide redundancy via back up links we program into your receiver.
How fast is fixed wireless?
Our speeds vary by geographic location and terrain. However, Intermax download speeds range from a minimum of 25Mbps to more than 800Mbps. Our technology is top-of-the-line and state-of-the-art, giving our customers extremely low latency and the best technology experience possible.
We’re constantly upgrading the network, so please call us for the most up-to-date options in your location. No matter where you are, there is NEVER a bandwidth cap or congestion charge, and it’s unlimited, so you can use as much as you want. In fact, we dare you…
Who services Intermax fixed wireless and can I get help when I need it?
We do! We’re headquartered in Coeur d’Alene and customers rave about our local support teams. You may have seen our installation teams busy working in your neighborhood. When you call you reach people that live and work in these communities, and our service techs can come to your house to support you in person.
Can you help me optimize my home network and all of my devices?
Yes. We won’t leave the installation until you are connected and running strong. We recommend adding an Intermax router to your subscription to include security and network management tools that let us help keep you and your family up and running safely. Learn more about the Calix router and the Intermax Insights companion mobile app here.
What if I don’t know anything about subscription streaming services?
We’ll help! Our installers don’t leave until you are satisfied. We get you set up with new ways to use your new Intermax to watch TV, movies, and sports over the Internet on all the devices in your house, so you can get what you want when you want. Really!
What if I have Dish, DirecTV, or Starlink?
Replacing satellite internet with Intermax means no contracts, data caps, buffering, or surprise fees. The performance is constant, steady, and solid for both uploads and downloads, so you can sync those high-res vacation photos and videos without prompting shouts from another room. In addition, you can choose your favorite streaming content provider(s) and pay only for content you want instead of fixed packages with channels you never watch.
What can I do with a fixed wireless connection?
With a fixed wireless connection, our customers can stream TV and movies, game online, and work from home, seamlessly without buffering. The internet experience using our service in rural areas is the best available, beating most of our competitors.
How does installation work on my property?
Generally, it works like this: The technician will call you before arriving. When they show up, they will test to confirm service standards and stability, then plan with you where the receiver needs to go on your house and where to bring cable inside based on receiver positioning. The cable from the receiver will enter an outer wall next to a power outlet. The tech will then begin installation, which takes 1-2 hours, depending on the scope of work involved. After installation, the technician will help you set up your WiFi and assist with any questions you might have.
Does fixed wireless work for gaming?
YES. Gaming subscriptions and content like Xbox Game Pass, Nintendo Switch, PlayStation Plus, and Amazon Luna all run beautifully with fixed wireless. In fact, a device might be able to run on our network out to the internet faster than to another device inside your own home network!
What if I already have a streaming service?
That’s great! Existing accounts with providers like HBO Max, Peacock, Netflix, Amazon Prime, Hulu, Fubo, ESPN, or Disney+ will work seamlessly with our service. And you can always add or subtract content providers with no Internet service fees or price changes. Bring on the watch parties!
What if I have Spectrum or TDS?
Nationwide cable Internet providers rely on older generation copper wires designed to carry simple television signals to millions of customer homes. Television providers often bundle content in limited packages with automatic price increases. Intermax offers unlimited content options, fixed pricing, and astonishing speeds. More importantly, customers say they love the way a modern, local provider treats them like friends and neighbors.
Can I place a seasonal hold on my internet service?
Yes. You can place a seasonal hold on your service at any time; we only ask that you give us a 30-day notice as a courtesy.
Cloud Communications
What is Cloud Communications, and how does it differ from traditional phone systems?
Cloud Communications, also known as UCaaS (Unified Communications as a Service), hosted voice, or VoIP (Voice over Internet Protocol), is a technology that enables voice calls over an internet connection instead of traditional phone lines and on-premises hardware. Unlike conventional phone systems, Cloud Communications provides enhanced flexibility, scalability, and cost-effectiveness, making it a perfect fit for modern homes and businesses.
Intermax Cloud Communications is also New Generation (NG or E) 911 compliant, ensuring emergency call locations can be precisely pinpointed.
What are the benefits of switching to a Cloud Communications solution?
- Cost Savings: Cloud Communications typically cost less than traditional phone company systems, offering lower monthly fees and eliminating long-distance charges.
- Scalability: Hosted phone solutions can seamlessly scale to match your business growth without the need for extensive hardware upgrades.
- Advanced Features: Benefit from a variety of advanced, user-friendly features like auto-attendants, call forwarding, voicemail-to-email, voicemail transcription, contact center capabilities, and more to boost productivity and customer satisfaction.
- Flexibility: Work from anywhere with mobile integration and access to your phone system from any device with an internet connection.
What kind of equipment do I need for Cloud Communications?
Customers need a reliable internet connection (Intermax broadband is not required), and we’ll lease you one or more telephone handsets. Some customers install this as a secondary backup option to existing solution. If you’re interested in setting this up for your business, please contact our sales department to learn about getting a firewall/router that can support and failover between two separate internet connections.
Will switching to Cloud Communications disrupt my business operations?
We understand the importance of minimizing disruption. Our experienced team will work diligently to ensure a seamless transition to an upgraded cloud phone solution. We’ll provide comprehensive training for your staff and offer ongoing support to address any issues or concerns that may arise during the transition period.
Is my data secure with hosted phone solutions?
Intermax Cloud Communications solutions utilize industry-leading security measures to safeguard your communications including using secure data centers. You can trust us to protect your sensitive information and ensure compliance with relevant regulations.
How do I set up and configure my Cloud Communications service?
Call us today for more information (208) 762-8065.
Can I use Cloud Communications while traveling?
True mobility is at the heart of our solution. Users can take their phones, use mobile apps, or access their user portal through a URL from anywhere with a high-speed internet connection. Our team has even tested this by making calls from locations as far as Vietnam and Fiji, ensuring the reliability and flexibility of our solution.
Are there any additional features included with Cloud Communication services?
The Intermax Cloud Communications solution includes all product features in the standard license. There is no menu of fixed offerings, which means the system you get is fully featured from day one. It also means automatic access to new features is included, so you don’t get licensing or upcharge surprises.
What sets Intermax apart from other Cloud Communications providers?
Intermax delivers unparalleled customer service and support at every stage. Our team has nearly 100 years of combined experience in the telephony industry, and we’ve helped customers manage every industry transition over the last 30 years. This team knows the tech, the vendors, the concerns, and the surprises from initial setup to ongoing maintenance and troubleshooting.
How is the call quality for Cloud Communications with Intermax Networks?
Voice call quality surpasses traditional systems in every way because they use HD voice technology. Think of it as similar to upgrading from an old analog TV to 4K HD. IT teams can measure call quality with metrics such as latency and jitter, ensuring users get a superior communication experience on every call.
Does Intermax provide Cloud Communications for both residential and business customers?
Yes, and we love helping residential customers replace legacy copper land lines to realize cost savings and quality improvements. And you don’t need to be an Intermax broadband customer – this tech works anywhere.
How can I get started with an Intermax Cloud Communications solution?
Getting started is easy! Simply contact us to schedule a free consultation with one of our Cloud Communications experts. We’ll assess your business needs, answer any questions you may have, and provide personalized recommendations tailored to your requirements. Let us help you revolutionize your business communication today!
How can I port my existing phone number to Intermax Cloud Communications?
Contact one of our account managers to start the process of transferring your existing phone lines to Intermax. Call us today for more information (208) 762-8065.
What is the cost of Intermax Cloud Communication services?
Costs are dependent on what services are being used and how big the account is. Contact a sales representative today for a personalized quote (208) 762-8065.
How does the onboarding process work, and is it customized to our business needs?
Every Intermax customer receives a personalized onboarding experience tailored to the client’s unique needs. Our dedicated Customer Service Representatives and Team will work closely with you to understand your business requirements and customize the onboarding process accordingly. From system setup to user training, we ensure a smooth transition to our hosted phone solution.
Home Equipment
What is the Intermax Home Equipment, and why do we recommend it?
Your home network requires a router (also called gateway) device for it to connect to the rest of the Internet. The standard Intermax Home Equipment package includes Calix WiFi 6 router and the Intermax Insights mobile application to give you the latest in connectivity and control.
We strongly recommend this to customers because this package also supports additional software suite upgrades with functionality like in-depth parental traffic monitoring and controls, protection against malicious websites, and network virus detection.
What are the key features of the Calix Router?
All Intermax routers include parental controls, network protection, and the ability to mesh multiple devices over a WiFi 6 backhaul. In addition, the Intermax Insights mobile app gives you behavior health reports and lets you manage your router’s settings, even away from home.
How do I set up my Home Equipment for the first time?
Our team will setup the router and teach you the mobile app during installation. If you upgrade or replace your router, you should be able to just plug it in and turn it on. If you need any help, contact our support team.
What should I do if my Calix Router is not working properly?
Contact support, and we’ll get you back up and running.
How do I change the WiFi password on my Calix Router?
You can do this from the Intermax Insights app or contact support and we will be happy to assist you.
Is technical support available for Calix Router issues?
Yes! If you have our support plan, contact Intermax support, and we will be more than happy to fix any issues, including a new router, if needed.
What is Intermax Insights?
This mobile app lets you manage every aspect of your network right from your mobile phone. It provides complete control over your home network so you can optimize your internet experience even if you are away from your router. For more information, visit Home Equipment.
Can I use my own router instead?
Yes, you may use your own router. However, if you experience downtime or connectivity trouble, we can’t help you troubleshoot connection issues or support your home network.
What is the warranty period for the Calix Router?
For as long as you have our support membership.
How can I update the firmware on my Calix Router?
You don’t need to! Our team takes care of the device for you.
How do I reset my Calix Router to factory settings?
Hold down the reset button for 5-10 seconds, or just contact support, and we can take care of it for you.
Watch our video on How to Reset Your Calix Router.
Managed IT Services
What are Managed IT Services, and what do they include?
Comprehensive, outsourced technology solutions designed to ensure your business IT systems run smoothly, including:
- IT Support: Expert assistance for troubleshooting, maintenance, and updates.
- Network Management and Architecture: Ensuring your network is secure, fast, and reliable.
- Data Backup & Recovery: Protecting your critical business data with reliable backup solutions.
- Cybersecurity: Safeguarding your business from cyber threats with ever-evolving tools and tactics.
- Microsoft365 Management: Leveraging our expertise in Microsoft’s cloud Office products to ensure your business success.
- Endpoint Protection: Utilizing cutting-edge technology to ensure the ongoing safety and functionality of your workstations and servers for day-to-day operations.
- Consulting Services: Our years of experience and education lend us the ability to accurately act as an agent for you in long-term technology decisions. Simplifying the industry jargon and getting your plans on the best path for you.
What industries are a good fit?
We serve a variety of vertical markets, including:
- Small & Medium Businesses: Providing tailored IT solutions to enhance productivity.
- Healthcare: Ensuring compliance and seamless access to patient data.
- Education: Supporting schools with secure and reliable technology solutions.
- Hospitality: Delivering network and IT services to keep guests connected.
- Legal and Professional Services: Protecting sensitive data with top-notch security.
- Finance: Protecting important financial data and delivering GLBA compliant solutions.
What is the cost structure?
You may purchase as flexible, predictable monthly plans. Pricing depends on:
- The size of your business (users/workstations/network devices).
- The scope of services needed.
- The complexity of your IT environment.
Contact us for a customized quote tailored to your specific needs.
What kind of support is available?
Support includes:
- 24/7 Help Desk: Immediate assistance for IT issues anytime, day or night.
- Remote Support: Quick fixes without needing an on-site visit.
- On-Site Support: Local technicians ready to help with hands-on needs.
- Proactive Monitoring: Identifying and resolving potential problems before they cause disruptions.
- Security Reporting: Recurring reports reviewed by our team of trained security analysts and reviewed with business principals. Ensuring communication of security events and remediations.
Can Intermax help with cybersecurity?
Absolutely! Our comprehensive cybersecurity services include:
- Threat Detection and Response: Identifying and neutralizing potential risks. We examine all code running on your computers for potential malicious behavior.
- Firewalls and Anti-Virus Protection: Ensuring your systems stay secure with next-generation protection services.
- Employee Training: Help your team recognize and avoid phishing and other cyber threats.
- Data Backup and Recovery: Protecting your business from ransomware and data loss. A strong backup and recovery plan is the best remediation during any large-scale attack.
- Email Protection: Offering trained personnel and security services to help you protect against phishing campaigns and spoofed emails. Inbound email is the single most threatened attack surface in the modern era. We have market-leading security and support.
- Security Reporting: Weekly logs of all of our tools to monitor for any threats on your network.
Who can benefit?
Any business, from startups to established enterprises. Do you:
- Struggle with downtime or unreliable technology?
- Lack an in-house IT team or want to augment your current team?
- Need scalable, cost-effective IT solutions tailored to your business goals?
- Need additional technical expertise to bolster your existing network infrastructure?
Contact us to learn more.
How can Managed IT Services improve business operations?
- Increased Productivity: Minimized downtime with proactive support.
- Proactive Maintenance: Differing from a common Break/Fix model, we instead pride ourselves on budgeting refresh cycles, spotting early warnings before they because outages, and working with businesses to forecast for their technological futures.
- Enhanced Security: Protection from cyber threats to keep your business safe.
- Cost Efficiency: Predictable monthly expenses and fewer costly emergencies.
- Scalability: IT solutions that grow with your business.
- Peace of Mind: Focus on your core business while we handle your technology needs.
How quickly can I expect issues to be resolved?
We prioritize rapid response times:
- Critical Issues: Resolved as quickly as possible to minimize downtime.
- Standard Support Requests: Typically resolved within hours, depending on complexity.
- Proactive Resolution: Many issues are addressed before you even notice them.
Cloud Communications: Intermax can supply hosted telephone service to any business in the USA. Most customers are in the Pacific Northwest with some as far away as Florida
Is there a contract required?
Yes: Most of our contracts are month-to-month, with no long-term commitment. Our Firewalls do come with a unique hardware cost, so they are amortized over time on a fixed contract until they resolve into month-to-month as well.
How do I get started?
Getting started is simple:
- Contact Us: Reach out via phone, email, or our website.
- Schedule a Consultation: We’ll assess your current IT setup and discuss your needs.
- Receive a Custom Plan: We’ll provide a tailored IT solution and pricing.
- Onboarding: Our team will handle handoff and transition with minimal disruption to your business.
Intermax
Who is Intermax and what services do you provide?
Intermax is the largest locally owned, independent provider of internet, cloud communications, and managed IT services in the Inland Northwest. We proudly serve Northern Idaho and Eastern Washington, focusing on reliable, innovative solutions for hard-to-reach places often overlooked by large national providers.
We provide residential services like:
- Fiber Internet
- Fixed Wireless Internet
- Digital Phone
- Home Equipment
And business solutions for businesses of all sizes:
- Internet
- Cloud Communications
- Managed IT Services
Visit intermaxnetworks.com today and discover how we can take your technology experience to the next level!
How long has Intermax been in business?
Intermax started as a small 3-person internet service provider in 2001. Today we’re over 80 employees offering internet, cloud communications, and managed IT services.
What are the payment options?
We offer convenient payment methods to suit your needs:
- Online: Pay securely through your customer portal.
- AutoPay: Set up recurring payments for worry-free billing.
- By Phone: Call us to make a payment by card.
- Mail: Send a check to our office address.
Can I refer a friend to Intermax and get a discount?
Yes! With our Refer-a-Friend Program, you can earn rewards for helping your friends and neighbors enjoy better internet. Here’s how it works:
- Refer a friend, and when they sign up for service, you get 2 Months FREE and they get 1 Month FREE
- There’s no limit to the number of friends or neighbors you can refer!
Learn more and start referring today: https://intermaxnetworks.com/refer-a-friend
Where is Intermax located?
We are headquartered in Coeur d’Alene, ID, with offices in Sandpoint, ID; St. Maries, ID; Spokane, WA; and Seattle, WA.
What areas does Intermax serve?
Broadband: Our broadband service area is constantly expanding! Contact us for the latest on your neighborhood. In general, we serve communities with high-speed fixed wireless and fiber optic broadband from the Canadian border down to Clarkston, WA, as far west as Lincoln County, WA and as far east as Rose Lake, ID.
Cloud Communications: Intermax can supply hosted telephone service to any business in the USA. Most customers are in the Pacific Northwest with some as far away as Florida
How can I contact customer support?
We’re here to help! You can reach our friendly customer support team in several ways:
- Phone: Call us at 208-762-8065.
- Email: Send your inquiries to customercare@intermaxteam.com.
- Online: Visit our support page for FAQs, live chat, and service updates.
How does Intermax ensure the security of my data?
Your security is our priority. We use:
- Encrypted Connections: Protecting your data during transmission.
- Secure Infrastructure: Our network is built with state-of-the-art security protocols to guard against threats.
- Continuous Monitoring: Proactive measures to detect and prevent potential vulnerabilities.
- Privacy Protections: We follow strict privacy policies and never sell your data.
What should I do if I’m moving and want to transfer my Intermax service?
Contact us to get connected in your new home and transfer your account to the new location!
Troubleshooting Support
How is your internet working for you?
Diagnosing basic internet connection issues can involve a few simple steps to identify and potentially resolve the problem. Here’s a step-by-step guide:
- Check Hardware Connections:
- Ensure that all cables (Ethernet or Wi-Fi) are securely connected to your modem/router and your device (computer, smartphone, etc.).
- If using Wi-Fi, make sure your device is within the range of the router.
- Restart Devices:
- Restart both your modem and router by unplugging them from power for about 10-15 seconds and then plugging them back in.
- Restart the device you’re trying to connect to the internet (computer, smartphone, etc.).
- Check Modem and Router Lights:
- Most modems and routers have indicator lights that show the status of the connection. Check if the appropriate lights are on, indicating a stable connection.
- Test Multiple Devices:
- If possible, test the internet connection on multiple devices to determine if the issue is specific to one device or affecting all devices.
- Check for Service Outages:
- Contact your Internet Service Provider (ISP) or visit their website to check if there are any reported outages in your area.
- Run Network Troubleshoot:
- On Windows, you can right-click the network icon in the system tray and select “Troubleshoot problems.”
- On macOS, go to “System Preferences” > “Network” > select your network connection and click “Assist me…” > “Diagnosis.”
- Check Wi-Fi Signal Strength:
- If using Wi-Fi, check the signal strength on your device. Weak signals can result in slow or intermittent connectivity. Try moving closer to the router.
- Reset Router Settings:
- If you’re familiar with router settings, you can try resetting your router to its default settings. Be cautious, as this will erase any custom settings.
- Disable VPN or Proxy:
- If you’re using a Virtual Private Network (VPN) or a proxy, try disabling them to see if they’re causing the connectivity issue.
- Update Firmware:
- Check if your router’s firmware is up to date. Sometimes outdated firmware can cause connectivity problems.
- Firewall and Security Software:
- Temporarily disable any firewall or security software to see if they’re causing the issue.
- Contact ISP:
- If none of the above steps work, contact your ISP’s customer support. They can guide you through more advanced troubleshooting and potentially schedule a technician if needed.
Remember that specific solutions can vary based on your setup and the nature of the problem. If you’re unsure about any step, it’s always a good idea to reach out to technical support for assistance.
What is a PoE?
A Power over Ethernet (PoE) Injector is a device that enables the delivery of both electrical power and data over a single Ethernet cable to network devices. It’s a common solution used in networking to power devices like IP cameras, wireless access points, VoIP phones, and other networked equipment in situations where it may be inconvenient or impractical to have a separate power source for each device.
Here’s what a typical PoE injector looks like and how it works:
Appearance: A PoE injector is a small, typically rectangular or box-shaped device with Ethernet ports and a power input. Its appearance may vary slightly depending on the manufacturer, but it generally includes:
- Ethernet Ports: PoE injectors usually have at least two Ethernet ports – one labeled “Data In” or “LAN” and another labeled “Data + Power Out” or “PoE Out.” The “Data In” port is where you connect your network switch or router, and the “Data + Power Out” port is where you connect the device you want to power.
- Power Input: There’s usually a power input port that accepts an AC or DC power source, which provides the electrical power to be sent over the Ethernet cable.
How It Works: The PoE injector works by taking power from a standard electrical outlet and combining it with the data signal from your network switch or router. Here’s a simplified overview of how it operates:
- You plug the PoE injector into a power outlet and connect it to your network switch or router using a standard Ethernet cable. This provides the data signal.
- You then connect the device (e.g., an IP camera or wireless access point) that you want to power using another Ethernet cable. This cable runs from the “Data + Power Out” port of the injector to the device.
- The PoE injector combines the electrical power with the data signal and sends both over the Ethernet cable to the connected device.
- The powered device receives both data and power through a single cable and operates accordingly.
PoE injectors are a convenient way to power network devices in locations where it’s challenging to run separate power lines. It’s important to ensure compatibility between the PoE injector and the device you want to power, as there are different PoE standards (e.g., IEEE 802.3af, IEEE 802.3at) that provide varying levels of power delivery. Additionally, PoE injectors should be used within their power budget to avoid overloading them.
Intermax Email Settings
Below are your Intermax Email Settings:
https://mail.intermaxnetworks.com
| Incoming Mail Server | Outgoing Mail Server | ||
|---|---|---|---|
| Account Type: | IMAP | Account Type: | SMTP |
| Server Port: | 993 | Server Port: | 587 |
| Username: | [full email address] | Username: | [full email address] |
| Password: | [your password] | Password: | [your password] |
| SSL/TLS: | Yes | SSL/TLS | Yes |
Your Intermax Insights App
Activate your internet control through the Intermax Insights App. Download the Intermax Insights app from the Apple App Store or the Google Play Store and use it to control your new Intermax router.
Download our step-by-step PDF guide here.
