Technology Partners
Powering Secure & Smart Solutions with Industry Leaders
Availability
Intermax primarily serves organizations headquartered in North Idaho, Eastern Washington, and Canada, while also supporting remote locations across the US.
Why Intermax
Managed IT Services for All Your Technology Needs
Help Desk Support
Expert services for troubleshooting technical issues and keeping employees productive.
Cybersecurity
Proactively monitors and detects network, data, and digital asset threats to keep your business secure and compliant. Intermax is a WatchGuardONE Gold Partner.
Microsoft 365
Deploy, manage, and secure modern Office productivity tools like Word, Excel, Outlook, and Teams. Intermax is a Microsoft Solutions Provider for Modern Work.
Virtual CIO and IT Consulting
Align technology and business needs to drive growth and long-term success. Leverage experienced guidance for strategy, infrastructure, and digital transformation.
Managed Data Backup
Protect, store, and recover critical business data securely in the Intermax North Idaho NOC or the cloud vendor of your choice.
Data Governance
Ensure regulatory compliance with policies and procedures to protect data, ensure proper access, and minimize risk – without getting in the way of operations.
Network Configuration & Management
Optimize performance, security, and reliability using certified experts in Microsoft, Juniper, Solar Winds, Cisco, NetSapiens, and Tarana platforms.
Managed Security Services (MSSP)
Proactively safeguard your network, applications, and data with continuous monitoring, expert management, and advanced threat prevention.
Organizations That Trust Intermax
Managed Security Services (MSSP)
Proactive Protection. Expert Management.
Peace of Mind.
Our Managed Security Services include:
Managed Firewall
A comprehensive, always-on solution to prevent unauthorized access and threats from entering your network. Our team monitors and manages your firewall to ensure your network remains secure 24/7.
Border Security
We provide advanced monitoring and defense mechanisms to protect the boundaries of your network, preventing cyber threats and attacks before they reach your critical systems.
With Intermax, You Can Count On:
Continuous, real-time monitoring and threat detection
Expert management by certified security professionals
Timely updates and patching to stay ahead of emerging security risks
Customizable solutions tailored to your specific network environment
Contact Us
Custom Solutions Tailored to Your Business
Frequently Asked Questions
What are Managed IT Services, and what do they include?
Comprehensive, outsourced technology solutions designed to ensure your business IT systems run smoothly, including:
- IT Support: Expert assistance for troubleshooting, maintenance, and updates.
- Network Management and Architecture: Ensuring your network is secure, fast, and reliable.
- Data Backup & Recovery: Protecting your critical business data with reliable backup solutions.
- Cybersecurity: Safeguarding your business from cyber threats with ever-evolving tools and tactics.
- Microsoft365 Management: Leveraging our expertise in Microsoft’s cloud Office products to ensure your business success.
- Endpoint Protection: Utilizing cutting-edge technology to ensure the ongoing safety and functionality of your workstations and servers for day-to-day operations.
- Consulting Services: Our years of experience and education lend us the ability to accurately act as an agent for you in long-term technology decisions. Simplifying the industry jargon and getting your plans on the best path for you.
What industries are a good fit?
We serve a variety of vertical markets, including:
- Small & Medium Businesses: Providing tailored IT solutions to enhance productivity.
- Healthcare: Ensuring compliance and seamless access to patient data.
- Education: Supporting schools with secure and reliable technology solutions.
- Hospitality: Delivering network and IT services to keep guests connected.
- Legal and Professional Services: Protecting sensitive data with top-notch security.
- Finance: Protecting important financial data and delivering GLBA compliant solutions.
What is the cost structure?
You may purchase as flexible, predictable monthly plans. Pricing depends on:
- The size of your business (users/workstations/network devices).
- The scope of services needed.
- The complexity of your IT environment.
Contact us for a customized quote tailored to your specific needs.
What kind of support is available?
Support includes:
- 24/7 Help Desk: Immediate assistance for IT issues anytime, day or night.
- Remote Support: Quick fixes without needing an on-site visit.
- On-Site Support: Local technicians ready to help with hands-on needs.
- Proactive Monitoring: Identifying and resolving potential problems before they cause disruptions.
- Security Reporting: Recurring reports reviewed by our team of trained security analysts and reviewed with business principals. Ensuring communication of security events and remediations.
Can Intermax help with cybersecurity?
Absolutely! Our comprehensive cybersecurity services include:
- Threat Detection and Response: Identifying and neutralizing potential risks. We examine all code running on your computers for potential malicious behavior.
- Firewalls and Anti-Virus Protection: Ensuring your systems stay secure with next-generation protection services.
- Employee Training: Help your team recognize and avoid phishing and other cyber threats.
- Data Backup and Recovery: Protecting your business from ransomware and data loss. A strong backup and recovery plan is the best remediation during any large-scale attack.
- Email Protection: Offering trained personnel and security services to help you protect against phishing campaigns and spoofed emails. Inbound email is the single most threatened attack surface in the modern era. We have market-leading security and support.
- Security Reporting: Weekly logs of all of our tools to monitor for any threats on your network.
Who can benefit?
Any business, from startups to established enterprises. Do you:
- Struggle with downtime or unreliable technology?
- Lack an in-house IT team or want to augment your current team?
- Need scalable, cost-effective IT solutions tailored to your business goals?
- Need additional technical expertise to bolster your existing network infrastructure?
Contact us to learn more.
How can Managed IT Services improve business operations?
- Increased Productivity: Minimized downtime with proactive support.
- Proactive Maintenance: Differing from a common Break/Fix model, we instead pride ourselves on budgeting refresh cycles, spotting early warnings before they because outages, and working with businesses to forecast for their technological futures.
- Enhanced Security: Protection from cyber threats to keep your business safe.
- Cost Efficiency: Predictable monthly expenses and fewer costly emergencies.
- Scalability: IT solutions that grow with your business.
- Peace of Mind: Focus on your core business while we handle your technology needs.
How quickly can I expect issues to be resolved?
We prioritize rapid response times:
- Critical Issues: Resolved as quickly as possible to minimize downtime.
- Standard Support Requests: Typically resolved within hours, depending on complexity.
- Proactive Resolution: Many issues are addressed before you even notice them.
Cloud Communications: Intermax can supply hosted telephone service to any business in the USA. Most customers are in the Pacific Northwest with some as far away as Florida
Is there a contract required?
Yes: Most of our contracts are month-to-month, with no long-term commitment. Our Firewalls do come with a unique hardware cost, so they are amortized over time on a fixed contract until they resolve into month-to-month as well.
How do I get started?
Getting started is simple:
- Contact Us: Reach out via phone, email, or our website.
- Schedule a Consultation: We’ll assess your current IT setup and discuss your needs.
- Receive a Custom Plan: We’ll provide a tailored IT solution and pricing.
- Onboarding: Our team will handle handoff and transition with minimal disruption to your business.
