Intermax 2025 Year in Review: Growth, People, and an AI‑Forward 2026

What We Built Together in 2025

• We welcomed thousands of new customers to Intermax this year.
• Engineering built critical new fiber facilities in North Idaho and Eastern Washington, expanding reliable service where it matters most.
• Customer support launched a new Unified Help Desk across ISP, Voice, and MSP, bringing more training, faster first‑touch resolution, and a better experience to our customers.

• We rolled out new and improved portals for customers to review their accounts, submit support questions, and securely update their own billing information.
• Our friendly company “nerd herd” brought innovation to improve data visibility, reporting, and automation.  That is all foundational work for how we apply AI across the company to keep our customer’s experience front and center.

2026: Being an AI‑Forward Organization

Intermax is an AI‑forward business.  We focus on practical wins that improve customer experience, team productivity, and decision‑making.  Our business customers are getting our help to navigate the early stages of understanding how AI can be applied in their workplaces.  We’re also doing our own internal work on deploying new technologies that can benefit our customers.  Our 2026 technology strategies are focused in these areas:

• Microsoft Copilot is in use across departments for everyday efficiency, from support responses to summarizing complex projects.  It adds responsible guardrails to protect internal and external data. As a leading Microsoft solution provider, we have access to the latest and greatest advancements to help our customers navigate the evolving tech landscape.
• Voice AI projects: Our Voice technology architecture is helping our business customers pilot AI features in call flows, analytics, and reporting.
• Salesforce partnership: We’ve added department‑specific automation, cleaner data, and better visibility to help Sales, Operations, Finance, and Support move faster.
• MSP AI projects: We are deploying “file‑centric” AI solutions for business customers looking to improve their own internal processes and review their own data more efficiently.  They are seeing measurable results already.  
• Full AI engagement: Team members in all of our departments are researching, testing, and proposing AI use cases. Great ideas come from every level of our company, and we learn alongside our customers.

Moving Forward with Gratitude

To our customers: thank you for trusting a local technology partner that shows up – even when conditions aren’t easy.

To our teammates: your work matters.  Whether it’s splicing glass in a frozen vault, standing up a POP on a tight timeline, answering a tough help‑desk ticket, or refining a dataset for accurate dashboards – your efforts improve our customers’ lives and improve the way people live and work here.

We’ll keep doing what Intermax does best in North Idaho and beyond: connecting communities with reliable internet, delivering hosted voice that works the way you work, and protecting businesses with managed IT and security—all backed by real people, right here at home.

Onward to 2026!

— Mike Kennedy, CEO, Intermax Networks