Intermax 2025 Year in Review: Growth, People, and an AI‑Forward 2026
A message from Mike Kennedy, President & CEO
At Intermax, we have always kept our entire focus on you, our customers, and your experiences with technology to ensure we are providing the tools and services that you need.
2025 was a year of growth, expansion, and improvements to our network, helping us continue to improve the reliability and value of our services to you. But if you will allow me, as we close out 2025, I want to look internally to celebrate our people, the progress we’ve made for customers, and the ambitious path we’re setting for 2026. This year reminded me of what makes Intermax special: we keep promises, we solve real‑world problems, and we do it together—with humility, hustle, and heart.
Welcoming New Team Members
Please join me in welcoming the talented folks who joined Intermax in 2025. They’re already helping customers, strengthening our network, and raising the bar across the company:
- Josh – ISP Tower Team
- Alex – Commercial Sales
- Zeke – Fiber Team
- Tom – Fiber Team
- Matt – OSP Fiber Construction
- Cody – Fiber Team
- Cooper – Fiber Team
- Roy – OSP Splicing Lead Tech
- Cameron — OSP Splicing Tech
- Paul — Commercial Sales
- Malachi — ISP Field Tech
- Carlos — Fiber Team
- Alex — Fiber Team
- Aaron — ISP Field Tech
- Colin — Voice Tech
- Mason — Help Desk Tech
Honoring Longstanding Team Members
A company’s strength comes from the people who build, care for, and grow it, year after year. Thank you to our teammates celebrating major milestones:
10 Years
- Nathan — MSP Manager
- Nicholas — Engineering Manager
- Troy — Voice Lead
- Brandon — Field Tech Supervisor
- Patrick — VP & CTO
5 Years
- Chad — Voice Lead
- Mallory — Administration
- Adam — OSP Fiber Team
- Carey — ISP Sales
- Jamé — ISP Sales Manager
- Jill — Voice CSR
- Jeremy — Field Tech Team
- Vaughn — Data Team
What We Built Together in 2025
- Engineering launched critical new fiber facilities in Washington and North Idaho, expanding reliable service where it matters most.
- Customer support launched a new Unified Help Desk across ISP, Voice, and MSP, bringing more training, faster first‑touch resolution, and a better experience to our customers.
- Launched new and improved portals for customers to review their accounts, submit support questions, and securely update their own billing information.
- Technical staff on our Data Team continued improvements to internal processes to improve data visibility, reporting, and automation, foundational work for how we’ll apply AI across the company to keep our costs down and customer experience up.
2026: Becoming an AI‑Forward Organization
Intermax is an AI‑forward business, focusing on practical wins that improve customer experience, team productivity, and decision‑making. We have helped our business customers navigate the early stages of understanding how AI can be applied in their workplaces. We’re also continuing to do our own internal work on deploying new technologies that can benefit our customers:
- Microsoft Copilot is in use across departments for everyday efficiency, from support responses to summarizing complex projects, and it adds responsible guardrails to protect internal and external data. As a leading Microsoft solution provider, we have access to the latest and greatest advancements to help our MSP customers navigate the evolving tech landscape.
- Voice AI projects: Our Voice technology architecture is being used for our business customers to pilot AI features in call flows, analytics, and reporting.
- Salesforce CRM Implementation: We’ve added department‑specific automation, cleaner data, and better visibility to help Sales, Ops, Finance, and Support move faster.
- MSP AI projects: we completed file‑centric AI solutions for clients looking to improve their own processes, scaling to drive measurable impact.
- Full AI engagement: team members in all of our departments are researching, testing, and proposing AI use cases. Great ideas come from every level of our company, and we learn alongside our customers.
Gratitude, and What Comes Next
To our customers: thank you for trusting a local technology partner that shows up – even when conditions aren’t easy.
To our teammates: your work matters. Whether it is splicing glass in a frozen vault, standing up a POP on a tight timeline, answering a tough help‑desk ticket, or refining a dataset for accurate dashboards – your efforts improve our customers’ lives and changes the way people live and work here.
We’ll keep doing what Intermax does best in North Idaho and beyond: connect communities with reliable fiber and fixed wireless, deliver hosted voice that works the way you work, and protect businesses with managed IT and security—all backed by real people, right here at home.
Onward to 2026,
— Mike Kennedy, President & CEO, Intermax Networks