Customer Success Story: Health Care for Women

Customer: Health Care for Women 
Industry: Healthcare 
Location: Coeur d’Alene, Idaho 
Services: Business Internet and Hosted Voice 

 

A Legacy of Care, Evolving with Technology 

Health Care for Women has been a cornerstone of its community for decades. Originally founded in the early 1970s by Dr. Cutting, the practice has grown steadily, evolving from a single-provider office into a collaborative, multi-provider team offering comprehensive care. 

“We’ve grown and grown and grown,” says Janna Murphy, Practice Administrator. “And of course along with that comes more things we need done for us in the technology age.” 

Over the years, the practice has embraced significant changes, from paper scheduling books to fully digital systems. But with that growth came increasing demands on their technology infrastructure. 

“When we started, we were scheduling in paper books and a phone call rang until somebody picked it up,” Janna recalls. “There was no other way for patients to communicate with us except to just keep calling.” 

 

The Challenge: Outdated Systems Slowing Care 

As the practice expanded and adopted an Electronic Health Records (EHR) system, their existing internet and phone systems struggled to keep up. 

“It just wasn’t really keeping up with the demand that an EHR puts on Internet,” Janna explains. “Very slow, very laggy. It just couldn’t keep up.” 

The team needed a solution that could support modern healthcare operations while improving efficiency for both staff and patients. 

 

The Turning Point: A Trusted Recommendation 

Health Care for Women was introduced to Intermax through their EHR provider, Greenway Medical Technologies. 

“They recommended Intermax,” says Janna. “And as always, they haven’t steered us wrong yet.” 

From the beginning, Intermax worked closely with their systems to ensure everything was set up correctly and optimized for their needs. 

 

The Solution: Fully Integrated, Patient-Focused Technology 

Intermax implemented a comprehensive solution that included: 

• Reliable, high-performance internet  

• A modern phone system with intelligent call routing  

• Integrated fax capabilities directly into their EHR  

• Ongoing support and training  

One of the biggest operational improvements came from the new phone system. 

“They’ve set us up with a phone tree where callers can select a number and get to the department that they need instead of the front desk having to answer every one of those,” Janna says. 

The ability to route patients efficiently transformed daily workflows. 

“It helps us move more patients quickly through the system to get them where they need to be.” 

 

Real Impact: Faster Care, Less Friction 

The improvements weren’t just technical, they directly impacted patient care and staff efficiency. 

Text messaging, for example, became a game-changer: 

“For our office, by far the fastest way to do it is text messaging. Everybody in the office has access to that screen and is looking at it all day long.” 

By reducing unnecessary phone calls and routing inquiries correctly the first time, the team eliminated bottlenecks and improved response times. 

“All of that has really streamlined the care that we can give patients in a timely fashion.” 

 

The Difference Maker: Customer Service That Shows Up 

While the technology improvements were significant, Janna is clear about what truly sets Intermax apart. 

“The one thing that stands out at Intermax above all others is their customer service.” 

From training to troubleshooting, the Intermax team consistently delivers fast, reliable support. 

“It’s just been really nice to be able to pick up a phone and call and get some help when you need it. That’s not always the case anymore.” 

Even small issues are handled quickly and proactively. 

“I left a message and they called me back within 10–15 minutes at the very most and got it done.” 

 

A True Partnership 

For Janna, the biggest value isn’t just responsiveness, it’s trust. 

“Once I’ve handed something off to them, I can move on to something else. I don’t have to keep worrying about it.” 

That peace of mind has been transformative in a fast-paced healthcare environment where she wears many hats. 

“That is a huge, huge issue for me… it just feels like once I’ve handed it off, it’s off my plate.” 

 

Built for the Long Term 

Health Care for Women has been with Intermax for years, and their confidence has only grown over time. 

“Intermax was our first choice,” Janna says. “By the time we were going to that, we had been with them for a little while and knew how great their customer service was.” 

Even during outages or broader network issues, communication remains strong. 

“They get in touch with me periodically… it’s just the fact that you feel like they care about what you’re doing.” 

 

Why They Recommend Intermax 

For businesses evaluating IT and communications providers, Janna offers a clear perspective: 

“The Internet is the Internet… what makes the big difference is when there’s a problem. Is there somebody there that is listening to you?” 

And for Health Care for Women, that answer has been consistent. 

“I would definitely recommend Intermax just because their service is stellar.” 

 

Find Connection with Intermax Networks  

Locally owned and operated since 2001, we’re proud to offer high-speed wireless internet, fiber, voice services, and more to thousands of residential and commercial customers.  Headquartered in Coeur d’Alene with offices in Spokane, Seattle, Sandpoint, and St. Maries, Intermax is the local’s choice for reliable service in hard-to-reach places.   

Our friendly support team is here to answer any questions you may have. Visit Intermax Networks, or call us at (208) 568-7979 today!