Intermax Business for Hospitality
Integrated, Automated, and Secure.
Enhance Every Guest’s Stay
See Why Businesses Trust Intermax
Reliable Solutions for Hospitality Excellence
In hospitality, your priority is delivering an exceptional guest experience, not worrying about your phone system. Intermax Hosted Voice provides a reliable, secure, and fully integrated solution that keeps your staff connected and your guests satisfied. Our system seamlessly integrates with leading property management systems (PMS) to personalize guest interactions, automate routine tasks, and streamline hotel operations, so your team can focus on service, not technology hassles.
Seamless Communication, Exceptional Stays
From automated wake-up calls and real-time room status updates to credit card redaction and PCI compliance recording, our advanced communication features enhance security, improve response times, and ensure smooth daily operations. Whether you manage a locally-owned, boutique hotel, luxury resort, or national franchise, Intermax provides a scalable, cost-effective solution that adapts to your needs—so you can spend less time managing technology and more time creating unforgettable stays for your guests.
Features
Why Our Services Are Right For You
Transparent Pricing
Crystal-Clear Call Quality
Custom Features at No Extra Charge
North Idaho-Based Support Team
Over 20 Years of Service
24/7 Support
Standard Internet Plans
Includes connection, hardware, and installation.
Contact us for tailored IT management, security, and hosted voice services
Intermax Benefits
Superior Internet, Exceptional Service!
Coeur d’Alene Network
Operations Center (NOC)
Redundant Power and Multi-Gigabit Network Backhauls
Fully Customizable Plans
and Services
24/7 Support
Why Intermax
Why Hotels and Resorts Rely on Intermax
Hosted Voice
PMS Integration
Integrate with leading property management systems. Customize guest calls with their names, automatically remove them at checkout, and streamline operations.
Maid Codes for Housekeeping
Easily update room status through the phone system for real-time housekeeping coordination.
Automated Voicemail Management
Guest voicemails are deleted at checkout, ensuring privacy.
Wake-Up Calls & Voicemail Automation
Enhance guest convenience with personalized, automated wake-up calls.
Credit Card Redaction & PCI Compliance Recording
Protect sensitive payment details with automatic redaction from recorded calls and ensure compliance with PCI standards.
NG911 & Emergency Compliance
Compliant with New Generation (NG911) and Enhanced 911 (E911), ensuring emergency responders receive the exact location, building details, and mailing address of the 911 center.
Direct from Room Calling
Guests and staff can dial directly from any room phone without needing to press “9” first.
Mobile-Ready for Staff
Enable seamless communication across front desk, housekeeping, and maintenance.
Flexible for Any Hotel Type
Whether you operate a franchise or an independent property, our system scales to fit your needs.
Ensuring Compliance with Kari’s Law
and Ray Baum’s Act
Intermax Hosted Voice ensures that your business is compliant with Kari’s Law and Ray Baum’s Act, both of which are critical for safety. Kari’s Law mandates that anyone dialing 911 from a multi-line telephone system can connect directly to emergency services without needing a prefix, ensuring customers and staff can get help immediately. Ray Baum’s Act requires that emergency responders receive precise location information, including the building, floor, or room number, so they can arrive exactly where they are needed without delay. With Intermax, your business’s phone system is fully compliant, providing peace of mind that in any emergency, help can be reached and directed quickly and accurately.
Why Intermax
Seamless Communication. Limitless Possibilities.
No Middlemen, Complete Control
Intermax uniquely combines a regional fiber network, a UCaaS platform, and an experienced operations team. This approach eliminates vendor finger-pointing, reduces trouble ticket escalations, and prevents license fee surprises.
Network Ownership
Most UCaaS vendors are resellers, not operators. The Intermax network underpins all our UCaaS solutions and is engineered for performance and reliability. Geographically redundant core clusters and network relay paths serve tens of thousands of customers daily. Dedicated engineering teams are focused on delivering seamless connections to the global internet, including 24×7 support.
Hosted Voice Expertise
Our team has decades of combined experience spanning multiple telecommunications industry transitions and technologies. We’ve built our practice around delivering creative, high-touch solutions (including integrations and training) for small and midsized organizations including the Seattle Unified School District and the Spokane City Credit Union.
Vendor-Neutral Flexibility
For customers with offices located outside of our network service area, Intermax’s carrier-agnostic hosted voice platform works with any combination of internet service providers. The standard platform license integrates with hospitality Property Management Systems regardless of location or vendor.
NG911 Compliance and Safety
Intermax UCaaS helps you get compliant with regulations, including Next Generation (NG or E) 911, Kari’s Law, and the Ray Baum Act. Each handset reports physical location identification and routes emergency calls to the proper place with pinpoint accuracy.
Features
100+ Capabilities with the Standard License Including:
SIP Trunking
Unlimited Voice Calling
HD Video & Audio Calling
HD Video Conferencing
Call Forwarding & Auto Attendant
Customizable Call Recording &
On-Hold Music
Conferencing/Conference Bridge
Voicemail & Voicemail-to-Email
Real-Time Presence Tracking
Benefits
Future-Ready Communication, Today.
PBX and POTS Circuit Replacement
Update legacy technology and cut phone costs by up to 50%. Enjoy predictable pricing with no hidden fees, increased functionality, and protect yourself from surprise vendor market exits.
Scale Your Teams
Add or remove users, mobile devices, handsets, and locations to empower your team. Route calls and connect to the right person the first time, no matter the location. Free staff or users from the physical constraints of a fixed classroom, office, nurse’s station, or hotel room desk.
Always Connected
Keep your teams connected through building network or power outages with built-in fail–safes and mobile app call forwarding. Manage handsets, location groups, and rules through a central console. Direct calls to resolutions through auto-attendants, call forwarding, and voicemail-to-email transcription.
Custom Onboarding
Every customer receives a tailored onboarding process to meet the specific requirements of a small medical practice, professional office, large campus, or distributed workforce.
Technology Partners
Powering Secure & Smart Solutions with Industry Leaders
Why Intermax
Managed IT Services for All Your Technology Needs
Help Desk Support
Expert services for troubleshooting technical issues and keeping employees productive.
Cybersecurity
Proactively monitors and detects network, data, and digital asset threats to keep your business secure and compliant. Intermax is a WatchGuardONE Gold Partner.
Microsoft 365
Deploy, manage, and secure modern Office productivity tools like Word, Excel, Outlook, and Teams. Intermax is a Microsoft Solutions Provider for Modern Work.
Virtual CIO and IT Consulting
Align technology and business needs to drive growth and long-term success. Leverage experienced guidance for strategy, infrastructure, and digital transformation.
Managed Data Backup
Protect, store, and recover critical business data securely in the Intermax North Idaho NOC or the cloud vendor of your choice.
Data Governance
Ensure regulatory compliance with policies and procedures to protect data, ensure proper access, and minimize risk – without getting in the way of operations.
Network Configuration & Management
Optimize performance, security, and reliability using certified experts in Microsoft, Juniper, Solar Winds, Cisco, NetSapiens, and Tarana platforms.
Managed Security Services (MSSP)
Proactively safeguard your network, applications, and data with continuous monitoring, expert management, and advanced threat prevention.
Managed Security Services (MSSP)
Proactive Protection. Expert Management.
Peace of Mind.
Our Managed Security Services include:
Managed Firewall
A comprehensive, always-on solution to prevent unauthorized access and threats from entering your network. Our team monitors and manages your firewall to ensure your network remains secure 24/7.
Border Security
We provide advanced monitoring and defense mechanisms to protect the boundaries of your network, preventing cyber threats and attacks before they reach your critical systems.
With Intermax, You Can Count On:
Continuous, real-time monitoring and threat detection
Expert management by certified security professionals
Timely updates and patching to stay ahead of emerging security risks
Customizable solutions tailored to your specific network environment
Flat monthly fees and zero hourly billing