Tad Talk: How Intermax Raises the Bar in Customer Service with Real People, Real Service, and Genuine Connection
Tad Talk: How Intermax Raises the Bar in Customer Service with Real People, Real Service, and Genuine Connection Welcome to our second Tad Talk, where we dive into what truly makes Intermax different from the competition. In a world of faceless tech giants and impersonal service, Intermax stands out by staying local, staying personal, and showing up—literally. Our clients aren’t just […]
Tad Talk: 40 Years of Dedicated Expertise
Tad Talk: 40 Years of Dedicated Expertise In this first installment of Tad Talks, we introduce Tad, Vice President of Voice at Intermax Networks. With 40 years in the telecom industry, Tad has seen it all. His experience brings valuable insight into how business communications have evolved, and why Hosted Voice is changing the game for companies of […]
Why Human Reasoning Still Matters: Critical Thinking in the Age of AI
Why Human Reasoning Still Matters: Critical Thinking in the Age of AI We live in a time of unprecedented access to information. Artificial Intelligence (AI), especially language models like ChatGPT, can summarize complex topics in seconds, generate insightful content, and even help us make sense of the world. But with this convenience comes a responsibility: […]
A Brief History of Telephony
A Brief History of Telephony Today, we carry powerful communication tools in our pockets, and it’s easy to take texting, video calls, voicemail for granted when we can access everything the internet has to offer right in the palm of our hands. All made possible by the modern marvel we call the telephone. But how […]
Hosted Voice Glossary of Terms
Hosted Voice Glossary of Terms by Intermax Whether you’re new to voice technology or just need a refresher, we’re here to help. We’ve compiled simple definitions for common terms used in VoIP, cloud communications, business phone systems, and more. From acronyms to industry jargon, you’ll find clear explanations designed to make voice services easier to […]
How Much Internet Do You Really Need?
How Much Internet Do You Really Need? These days, the internet is as essential as electricity or water, especially in the Inland Northwest. Whether you’re streaming movies, managing remote work, supporting your family’s devices, or running a business, having the right internet speed is critical. At Intermax Networks, we believe in giving our customers internet […]
How VoIP Technology Can Improve Customer Service
How VoIP Technology Can Improve Customer Service In today’s fast-paced digital world, exceptional customer service is more important than ever, and Voice over Internet Protocol (VoIP) is a game-changer. Instead of relying on traditional landlines, VoIP uses your internet connection to make and receive calls, unlocking a suite of powerful features that can take your […]
Hosted Voice vs. Traditional PBX Phone Systems: Feature Comparison
Hosted Voice vs. Traditional PBX Phone Systems: Feature Comparison The business landscape is rapidly evolving, and choosing the right phone system is critical to your organization’s flexibility, efficiency, and bottom line. Two primary options dominate the market are traditional on-premises PBX systems and modern Hosted Voice (VoIP) solutions. In this article, we’ll explain how each […]
More Than Just Speed: What Makes a Great Internet Experience
More Than Just Speed: What Makes a Great Internet Experience In the broadband industry, marketing tends to focus on one thing — speed. Faster download speeds are advertised as the ultimate solution, pushing customers to upgrade their plans. But while speed is important, it’s not the only factor that determines a great internet experience. At […]
Managed Voice Services 101: A Beginner’s Guide to Understanding Hosted Voice Technology
Managed Voice Services 101: A Beginner’s Guide to Understanding Hosted Voice Technology In today’s fast-paced digital world, businesses and individuals are increasingly shifting from traditional phone systems to cloud-based phone solutions. Terms like VoIP, UCaaS, and Hosted Voice are often used interchangeably, but what do they really mean, and how are they transforming the way […]