Local Voices. Real Experiences:
Our Chat with Tag Jacklin, Riverbend Commerce Park
Customer: Riverbend Commerce Park
Industry: Real Estate
Location: Post Falls, Idaho
Services: Hosted Voice (VoIP), Fiber Internet, Fixed Wireless Internet (other locations)
Customer Since: 2018
Connectivity is critical at Riverbend Commerce Park in Post Falls, Idaho. With over 600,000 square feet of leasable office and industrial space and 900 acres of developable property across Kootenai County, Riverbend’s team depends on fast, reliable, and responsive internet and phone service.
We sat down with Tag Jacklin, President of Jacklin Land Company and Medalist Development, to hear firsthand how Intermax Networks supports their operations and why he continues to trust a local partner for business connectivity.
How did you hear about Intermax?
“I moved back from Seattle to the Post Falls area in 2017, when we were looking to get a new internet provider here at the office,” Tag recalls.
“They [Intermax] were a provider that was offering services, adding fiber to the Post Falls area.”
Why choose Intermax over other providers?
“When we were choosing a new provider, we got quotes from several different providers and compared services,” Tag says. “A lot of it just came back to the local component and being able to talk to someone right away.”
Intermax didn’t just offer competitive services; we took the time to meet in person, demo the technology, and tailor a solution that included fiber internet and Hosted Voice phone service.
“That was kind of different from the other providers that we had talked to.” Tag notes. “Came out, showed us the product, showed us how it worked.”
How has Intermax improved your operations?
One of Tag’s favorite features? Seamless mobile integration.
“One of the things that I utilize on my cell phone is being able to make phone calls from our business line over my cell,” he says. “Also, one of the things I really like is getting voicemails, not only to my office phone here but also getting copies sent to my email with a transcription of the voicemails.”
What service can you not live without?
Reliable internet is critical for any modern business, and Tag doesn’t take it for granted.
“Obviously, having reliable internet is probably the most important, and prior to having Intermax, we would have outages fairly often, and Intermax has been much more reliable.”
Has Intermax gone above and beyond for you?
Intermax’s dedication to service doesn’t stop at ground level. When the team at Riverbend had issues with their digital billboard connections, Intermax was quick to respond, even though the root issue was outside our scope.
“Intermax was really responsive and literally climbed up a billboard to try and fix a service.” Tag says. “It ended up being an issue on the side of the company that manages our billboard for us. I’m not sure any or every internet service provider would do that for us.”
How would you rate Intermax’s support and service?
When asked how he’d rate Intermax’s customer service, Tag doesn’t hesitate.
“I don’t know what metric to use, but that they’d be the top,” he says. “Again, the fact that you have local management, local support, and that you can just pick up the phone, and I’ve never had to wait when I’ve called Intermax, they’ve always been available.”
A Trusted Partner for Long-Term Growth
With Intermax’s support, Riverbend Commerce Park continues to expand across North Idaho, confident that their internet and phone systems will grow with them. For Tag Jacklin and his team, it’s more than a service provider; it’s a partnership rooted in local values, reliable technology, and above-and-beyond support.
Find Connection with Intermax Networks
Locally owned and operated since 2001, we’re proud to offer high-speed wireless internet, fiber, voice services, and more to thousands of residential and commercial customers. Headquartered in Coeur d’Alene with offices in Spokane, Seattle, Sandpoint, and St. Maries, Intermax is the local’s choice for reliable service in hard-to-reach places.
Our friendly support team is here to answer any questions you may have. Visit Intermax Networks, or call us at (208) 568-7979 today!