Intro to MSP: A Smarter Way to Manage Your Business IT
For most businesses, technology is both a necessity and a challenge. You rely on it every day to communicate, serve customers, and keep operations running, but managing it can bring its share of unpleasant surprises. That’s where an IT Managed Service Provider (MSP) comes in. At Intermax Networks, we don’t just provide IT support, we become your IT team. We’re embedded in your business, aligned with your goals, and committed to your success.
What Is an MSP?
As an MSP, Intermax takes responsibility for managing your technology infrastructure. We do the heavy lifting of securing your network and protecting your data. When you partner with Intermax, you gain a team of certified specialists who handle everything from network security and cloud management to day-to-day help desk support. It’s like having a full-time IT department at a fraction of the cost.
What Makes Intermax Different
Not all MSPs operate the same way. Our approach is designed to be accessible, predictable, and deeply invested in your business.
Accessible Support
Our help desk is based right here in North Idaho, not outsourced. When you call, you’ll reach local technicians who already know your systems and can provide immediate help. And if the situation calls for in-person support, we’ll come to your office.
Predictable Costs
No more surprise invoices. Our flat-rate monthly pricing gives you full coverage and predictable budgeting. You’ll always know what you’re paying for and exactly what you’re getting.
Specialists, Not Generalists
Small and mid-sized businesses often rely on internal staff or outside consultants for IT support to save money. But that model can create delays and extra costs every time an issue arises.
With Intermax, your team can reach us directly by phone, email, or even a quick click of our help desk icon. Our average hold time is under two minutes, and nearly 80% of incoming issues are resolved immediately through remote access. Our team includes specialists in networking, cybersecurity, servers, and Microsoft 365. With decades of combined experience, we deliver expert-level support across every layer of your technology stack.
Affordable Value
Hiring a full-time IT professional can be expensive. With Intermax, you get an entire team of experts for the cost of a part-time employee—delivering enterprise-grade service and strategic guidance without the overhead.
Local and Invested
We live and work in the communities we serve. When you partner with Intermax, you’re working with people who understand your business environment, connectivity challenges, and pace of growth. We’re not just your provider—we’re your neighbors and your IT partner.
How We Work
Our IT Managed Services model is built on partnership. We take the time to understand your organization: your team, workflows, and pain points. From onboarding through ongoing maintenance, our goal is to integrate seamlessly with your operations.
You can reach us directly by phone or email and connect with a technician who knows your setup. For larger clients, we schedule regular on-site visits to provide proactive support, address potential issues, and keep your systems running smoothly. We can station qualified desktop technicians onsite for up to 40 hours per week, and for customers who need it, we offer 24/7/365 support. Your business becomes our business. Your challenges become our challenges. That’s what it means to have Intermax as your IT team.
Who We Serve
Intermax MSP solutions are ideal for organizations with 25 to 250+ computers or employees. Businesses large enough to need advanced IT oversight, but not large enough to justify a full in-house department. Our clients span industries across the Inland Pacific Northwest and beyond, including healthcare, education, finance, and professional services. No matter your field, we tailor our support to your specific needs, scale, and compliance requirements.
The Intermax Advantage
Technology should be an advantage, not a distraction. With Intermax as your MSP, you gain a trusted partner focused on reliability, security, and long-term performance. We help you plan strategically, minimize downtime, and stay ahead of threats, all with predictable pricing and dependable local support.
Ready to Experience the Difference of a Truly Local IT Partner?
Let’s talk about how Intermax can strengthen your technology foundation and free your team to focus on what matters most.
Find Connection with Intermax
Locally owned and operated since 2001, we’re proud to offer high-speed wireless internet, fiber, voice services, and more to thousands of residential and commercial customers.
Headquartered in Coeur d’Alene with offices in Spokane, Seattle, Sandpoint, and St. Maries, Intermax is the local’s choice for reliable service in hard-to-reach places.
Our friendly support team is here to answer any questions you may have. Visit Intermax, or call us at (208) 568-7979, today!
