Customer Success Story: Valley Christian School

Intermax Customer Success Story

Customer Success Story: Valley Christian School in Spokane Empowering Education Through Modern Communication  Customer: Valley Christian School  Industry: Education  Location: Spokane Valley, Washington  Services: Hosted Voice  Customer Since: 2021    Overview  Valley Christian School is a dynamic and growing educational institution committed to serving students and families with excellence. As the school expanded, so did […]

Hosted Voice Glossary of Terms

Dialing telephone keypad concept for communication, contact us and customer service support

Hosted Voice Glossary of Terms by Intermax Whether you’re new to voice technology or just need a refresher, we’re here to help. We’ve compiled simple definitions for common terms used in VoIP, cloud communications, business phone systems, and more. From acronyms to industry jargon, you’ll find clear explanations designed to make voice services easier to […]

Hosted Voice for Small Businesses: Tailoring Communication Solutions to Your Needs 

Carpenter in workshop working on laptop and cell phone.

Hosted Voice for Small Businesses: Tailoring Communication Solutions to Your Needs In today’s fast-paced business world, small businesses need more than just a phone line—they need agile, scalable, and cost-effective communication solutions that can keep up with evolving demands. That’s where Hosted Voice comes in. Once only available to large enterprises, cloud-based phone systems now […]

Customer Success Story: Century 21 RiverStone 

Intermax Customer Success Story

Customer Success Story: Century 21 RiverStone A Reliable Partner in Real Estate Innovation  Customer: Century 21 RiverStone Industry: Real Estate Location: Sandpoint and Ponderay, Idaho Services: Hosted Voice (VoIP), Fiber Internet, Wireless Internet Customer Since: Approx. 2019    Overview  Century 21 RiverStone is a locally rooted, family-run real estate brokerage headquartered in Sandpoint, Idaho. With a history that blends […]

Above and Beyond – Restoring Service to Baldy Mountain

Intermax fixed wireless tech in a tower surrounded my treetops and mountains in the distance.

Above and Beyond – Restoring Service to Baldy Mountain April 29–30, 2025 | Sandpoint, Idaho  When equipment fails on Baldy Mountain, restoring service isn’t just a job; it’s a full-on expedition.  On April 29, 2025, our customers in the Sandpoint Baldy region began experiencing a service outage affecting internet, hosted voice, and transport connections. Our […]

How VoIP Technology Can Improve Customer Service

Business man on the phone and working on a laptop.

How VoIP Technology Can Improve Customer Service In today’s fast-paced digital world, exceptional customer service is more important than ever, and Voice over Internet Protocol (VoIP) is a game-changer. Instead of relying on traditional landlines, VoIP uses your internet connection to make and receive calls, unlocking a suite of powerful features that can take your […]

Hosted Voice vs. Traditional PBX Phone Systems: Feature Comparison 

Dialing telephone keypad concept for communication, contact us and customer service support

Hosted Voice vs. Traditional PBX Phone Systems: Feature Comparison The business landscape is rapidly evolving, and choosing the right phone system is critical to your organization’s flexibility, efficiency, and bottom line. Two primary options dominate the market are traditional on-premises PBX systems and modern Hosted Voice (VoIP) solutions. In this article, we’ll explain how each […]

Managed Voice Services 101: A Beginner’s Guide to Understanding Hosted Voice Technology 

Man and woman at a shared desk using Yealink phones for calls and video calls.

Managed Voice Services 101: A Beginner’s Guide to Understanding Hosted Voice Technology In today’s fast-paced digital world, businesses and individuals are increasingly shifting from traditional phone systems to cloud-based phone solutions. Terms like VoIP, UCaaS, and Hosted Voice are often used interchangeably, but what do they really mean, and how are they transforming the way […]

The Selle Valley Fiber Project: A Major Step Forward in Rural Connectivity

Map of the Selle Valley fiber expansion project.

The Intermax Selle Valley Fiber Project: A Major Step Forward in Rural Connectivity Last fall we announced plans to expand fiber Internet to areas traditionally overlooked by the big national providers. The latest Intermax fiber expansion project is in the Selle Valley, just north of Sandpoint, and represents an exciting progress milestone providing reliable, high-speed […]

Planes, Trains and … Love?

Fiber teams drilled under the live tracks of the BNSF Railroad at McGuire Rd.

BNSF Railroad at McGuire Rd. Planes, Trains and … Love? Steve Martin and John Candy have nothing on Intermax. In January we solved some pretty major transportation-related issues that prevented service delivery to both present and future customers. And one customer even shared how his improved connection also improved his marriage… but your mileage may […]