Intermax Voice
Business phones that work the way your business actually works. Desk phones, mobile, and an AI receptionist that never misses a call — set up and supported by a local team that ports your numbers, trains your people, and picks up when you need them. No twelve-week implementation, no surprises on the bill.
Nationwide Service
Connect individuals, teams, and offices anywhere in the United States with nationwide service. Backed by our US-based support, built and managed by experts in North Idaho.
Intermax Voice provides business phone systems for small and mid-sized businesses across North Idaho and Eastern Washington, from essential desk-and-mobile calling to an AI receptionist and full contact-center tools — delivered and supported by a local team.
What is Intermax Voice?
Start with phones that just work. Add an AI receptionist when you’re ready. Move up to a real contact center when calls become your front line. A modern business phone system shouldn’t take three months to install or require an IT degree to run. Intermax Voice gives you reliable calling across desk phones, computers, and cell phones, with the features you’d expect built in — and an AI receptionist that can answer routine and after-hours calls so you stop losing business to voicemail. We map out what you need, port your existing numbers, and train your team. One local provider, one bill.
Have a Question?
Ask Amy, Our AI Receptionist!
Frequently Asked Questions:
- Where are you located?
- What are your office hours?
- Can I get residential internet at my address?
- How much is business internet?
- Do you offer business phone systems?
- Are Intermax phones NG911 compliant?
Voice for Hospitality
Built for your industry: Intermax Voice for Hospitality — phone systems with property-management-system integration, in two property-size tiers, for hotels, resorts, and B&Bs.
Built to Integrate With Your Business
Connect your phones to the tools you already use:
Teams — make and take business calls right inside Microsoft Teams
CRMs — click-to-call and screen-pop with Salesforce, HubSpot, and more
Add-Ons
Why Our Services Are Right For You
AI-powered call answering and routing.
Secure call recording with PCI-safe payment redaction.
Compliant connectivity for elevators, alarms, and life-safety systems.
Professional AI-generated greetings, menus, and hold messages.
Reliable fax-over-IP for legacy machines and workflows.
Use Cases
Real Business Use Cases
“We're missing calls — and missing business.”
The AI receptionist answers routine and after-hours calls so a real opportunity never goes to voicemail.
“Half our team is remote or on their cell.”
One system across desk, desktop, and mobile, so it doesn’t matter where people are.
“Our phone system is held together with duct tape.”
We map what you need, port your numbers, and cut over cleanly — no twelve-week project.
“Calls are our business.”
Contact Center gives supervisors real-time metrics, analytics, and sentiment tracking.
Why Intermax
Why Our Services Are Right For You
North Idaho-Based Support Team
A local team that picks up — setup, porting, and training handled by people in the Inland Northwest, not a 1-800 queue.
Transparent Pricing
No surprises on the bill — one local provider, one predictable bill.
Over 25 Years of Service
25 years here — supporting Inland Northwest businesses since 2001.
Easy AI for Everyday Business
AI without the headache — a receptionist and greetings that actually work, set up for you.
See Why Businesses Trust Intermax
Get the Most from
Your Phone System
Want to set up voicemail, transfer calls, or run a conference call like a pro? Our Voice video series makes it easy. These quick, step-by-step tutorials are designed for busy professionals who want to master their Intermax phone system with confidence, whether you’re just getting started or need a quick refresher.
Frequently Asked Questions
Can I keep my existing phone numbers?
Yes. We port your numbers as part of setup — no need to reprint anything.
What's the difference between the tiers?
Essentials is full business calling. AI Suite adds an AI receptionist and AI-produced greetings (our recommendation for most businesses). Contact Center adds supervisor dashboards, analytics, and sentiment tracking for phone-first teams.
Does the AI receptionist replace my staff?
No — it handles routine and after-hours calls so your team isn’t buried in them, and routes real conversations to a person. It’s there so you stop losing calls, not to remove the human touch.
What is Hosted Voice, and how does it differ from traditional phone systems?
Hosted Voice, also known as UCaaS (Unified Communications as a Service), hosted voice, or VoIP (Voice over Internet Protocol), is a technology that enables voice calls over an internet connection instead of traditional phone lines and on-premises hardware. Unlike conventional phone systems, Hosted Voice provides enhanced flexibility, scalability, and cost-effectiveness, making it a perfect fit for modern homes and businesses.
Intermax Hosted Voice is also New Generation (NG or E) 911 compliant, ensuring emergency call locations can be precisely pinpointed.
What are the benefits of switching to a Hosted Voice solution?
- Cost Savings: Hosted Voice typically costs less than traditional phone company systems, offering lower monthly fees and eliminating long-distance charges.
- Scalability: Hosted phone solutions can seamlessly scale to match your business growth without the need for extensive hardware upgrades.
- Advanced Features: Benefit from a variety of user-friendly, advanced features, including auto-attendants, call forwarding, voicemail-to-email, voicemail transcription, contact center capabilities, and more, to boost productivity and customer satisfaction.
- Flexibility: Work from anywhere with mobile integration and access to your phone system from any device with an internet connection.
What kind of equipment do I need for Hosted Voice?
Customers need a reliable internet connection (Intermax broadband is not required), and we’ll lease you one or more telephone handsets. Some customers install this as a secondary backup option to existing solution. If you’re interested in setting this up for your business, please contact our sales department to learn about getting a firewall/router that can support and failover between two separate internet connections.
Will switching to Hosted Voice disrupt my business operations?
We understand the importance of minimizing disruption. Our experienced team will work diligently to ensure a seamless transition to an upgraded cloud phone solution. We’ll provide comprehensive training for your staff and offer ongoing support to address any issues or concerns that may arise during the transition period.
Is my data secure with hosted phone solutions?
Intermax Hosted Voice solutions utilize industry-leading security measures to safeguard your communications, including the use of secure data centers. You can trust us to protect your sensitive information and ensure compliance with relevant regulations.
How do I set up and configure my Hosted Voice service?
Call us today for more information (208) 762-8065.
Can I use Hosted Voice while traveling?
True mobility is at the heart of our solution. Users can take their phones, use mobile apps, or access their user portal through a URL from anywhere with a high-speed internet connection. Our team has even tested this by making calls from locations as far as Vietnam and Fiji, ensuring the reliability and flexibility of our solution.
Are there any additional features included with Hosted Voice services?
The Intermax Hosted Voice solution includes all product features in the standard license. There is no menu of fixed offerings, which means the system you get is fully featured from day one. It also means automatic access to new features is included, so you don’t get licensing or upcharge surprises.
What is VoIP?
VoIP (Voice over Internet Protocol) is the technology that powers Hosted Voice. It converts voice calls into digital signals and transmits them over the internet instead of copper phone lines.
What is UCaaS?
UCaaS (Unified Communications as a Service) is a cloud-based platform that combines multiple communication tools—such as voice calling, video meetings, messaging, and collaboration—into a single system.
Do I need Intermax internet to use Intermax Voice?
No. Voice works over your existing connection, though many customers use us for both.
Do you serve my area?
Yes — because Intermax Voice is VoIP, it works anywhere you have an internet connection. Our local team is based in Coeur d’Alene and handles setup, porting, and support hands-on across the Inland Northwest.
What sets Intermax apart from other Hosted Voice providers?
Intermax delivers unparalleled customer service and support at every stage. Our team has nearly 100 years of combined experience in the telephony industry, and we’ve helped customers manage every industry transition over the last 30 years. This team knows the tech, the vendors, the concerns, and the surprises from initial setup to ongoing maintenance and troubleshooting.
How is the call quality for Hosted Voice with Intermax Networks?
Voice call quality surpasses traditional systems in every way because they use HD voice technology. Think of it as similar to upgrading from an old analog TV to 4K HD. IT teams can measure call quality with metrics such as latency and jitter, ensuring users get a superior communication experience on every call.
Does Intermax provide Hosted Voice for both residential and business customers?
Yes, and we love helping residential customers replace legacy copper land lines to realize cost savings and quality improvements. And you don’t need to be an Intermax broadband customer – this tech works anywhere.
How can I get started with an Intermax Hosted Voice solution?
Getting started is easy! Simply contact us to schedule a free consultation with one of our Hosted Voice experts. We’ll assess your business needs, answer any questions you may have, and provide personalized recommendations tailored to your requirements. Let us help you revolutionize your business communication today!
How can I port my existing phone number to Intermax Hosted Voice?
Contact one of our account managers to start the process of transferring your existing phone lines to Intermax. Call us today for more information (208) 762-8065.
What is the cost of Intermax Hosted Voice services?
Costs are dependent on what services are being used and how big the account is. Contact a sales representative today for a personalized quote (208) 762-8065.
How does the onboarding process work, and is it customized to our business needs?
Every Intermax customer receives a personalized onboarding experience tailored to the client’s unique needs. Our dedicated Customer Service Representatives and Team will work closely with you to understand your business requirements and customize the onboarding process accordingly. From system setup to user training, we ensure a smooth transition to our hosted phone solution.
What is cloud communications?
Cloud communications refers to communication services (like phone systems, messaging, and conferencing) that are delivered over the internet rather than through on-premise hardware.
What is a softphone?
A softphone is an app that lets you make and receive business calls from a computer or mobile device using your Hosted Voice system, without needing a physical desk phone.