Intermax Vault
Call recording with automatic payment data redaction: PCI compliance handled. Intermax Vault records your calls and automatically strips sensitive payment information — credit card numbers, CVVs, expiration dates — from the recordings before they're stored. For contact centers handling card-not-present transactions, it's the practical path to PCI compliance without a manual review process.
Intermax Vault is a call recording add-on for Intermax Voice phone systems that automatically redacts sensitive payment data from recordings — providing PCI compliance support for businesses across North Idaho and Eastern Washington that process card-not-present transactions by phone.
What Is Vault?
Record your calls. Keep compliance. Automatically redact the payment data you can’t store. If your team takes payment information over the phone, storing those recordings creates a PCI compliance problem — credit card numbers, CVVs, and expiration dates can’t be kept in call recordings without putting you out of compliance. Vault solves this by automatically detecting and redacting that data from recordings before they’re stored. You get the full call record with the sensitive portions removed — ready for QA, training, or dispute resolution — without a manual review process or a compliance gap.
Use Cases
Real Business Use Cases
Protect customer payment information while recording every conversation.
Automatically redact payment card data from call recordings so your team can maintain quality assurance and training without creating PCI compliance risks.
Keep accurate call records without storing card data.
Law firms, accounting firms, and other service providers can securely document customer conversations while protecting payment information during phone transactions.
Accept payments over the phone with greater confidence.
Healthcare providers can record patient calls for training and documentation while removing sensitive payment information before recordings are stored.
Take bookings and payments without compromising compliance.
Frequently Asked Questions
Does Vault record every call automatically?
Yes. Vault records calls and handles redaction automatically — no manual trigger required.
What data does it redact?
Payment card data: card numbers, CVV codes, expiration dates. Anything a caller speaks that matches these patterns is removed from the stored recording.
Does it work with any Intermax Voice tier?
Yes. Vault is available as an add-on to any Intermax Voice plan.
We don't take payments by phone — is Vault still useful?
Call recording without the redaction layer is available through your Voice plan. Vault specifically addresses the PCI compliance requirement for payment data in recordings.